Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Caroline2758]

My charge 4 wouldn't sync. Went through trouble shooting and now it won't pair with my phone. Just got a message on the watch screen to say download the app or update. When will this issue be resolved? Now got a watch I can't use after a month - very disappointing!

[Danao1971]

This is unacceptable business operations. Update should have been tested prior to roll out. 

[McCullough]

Has anyone had problems with their Inspire blanking out and being unresponsive?  It is charged, so it isn't that.

[Sheilby]

Bluetooth is on and working on the computer. Unfortunately it only found the one watch that didn't have the firmware update the other day. Looks like I will have to lose all my data from the day and do a factory reset because the firmware update seems to have made it impossible for any device to find it. 

[donnatopia58]

I have been on the phone with FitBit.  They are not saying this is an issue,  They told me to restart my fitbit, try it again today and if it doesn't work call back.  I got this for Christmas and I have had nothing but issues.  I have an IPhone 7+.  Do you think I should hang in there?

[donnatopia58]

When was the update?  Mine stopped tracking on 1/4.

[Kalendi]

I wouldn't do a factory reset. Apparently the problem is in the most
recent update and not with our devices or trackers.

[UnhappyAmy]

It’s been trying to pair and link with my phone for the last week.

the message on screen says ‘Bluetooth pairing is taking longer than usual. Please be patient. We’re on it’

Are you? Are you really “on it”?
you’re going to start losing customers if you don’t get “on it” very soon

[Thumper1983]

It's obviously due to the update if this many people are having the same issue. It's not our phones. Reverse the update ASAP. 

[Fixitplease512]

Also, you should tell your CSRs so they dont waste our time going through the troubleshooting 

[SunsetRunner]

I pay for a Premium account. I've now had 3 days and counting that I've not really had access to that. Why am I paying for something I have no access to? When is this going to be fixed? Roll back the update! 

[alisong6]

I've had my versa 2 since Christmas and used a inspire HR for a year before that and it worked completely fine until now. it's extremely disappointing, the update should have been tested before it went out. in the mean time something needs to be done to change it back to the previous version until it is fixed.

[Sheilby]

I'm just worried there is a problem with the new firmware too and there is
no way to fix that without it being connected. At that point a factory
reset would be necessary.

[Trinty813]

I've had my fitbit sense since launch...until the last few days I've had really no sync issues.  The last few days it just won't sync...it won't connect to bluetooth / stay connected.  I have a LG stylo 4+.  I've followed ALL of the things to do.  Phone and watch are completely updated...fully charged...restarted both phone and watch...un-paired and re-paired...everything.  It is just weird that it has been working flawlessly for months and suddenly now is having issues?  Perhaps if other people are having this same issue at the same time it is on the fitbit side?  I don't know.

[Dunte]

Like the rest of the Charge 4 users, i too am having troubles...the same troubles. Did all that was suggested and still came up short. What is Fitbit doing to correct this problem? I don't want to feel like I have wasted money on a product that is supposed to be superior to the one I've upgraded from.

[Southern_Belle]

@rd400guythanks for the info!!  I didn't even think to google v 3.36. I am uncomfortable with unknown sources.  Hopefully they'll get this fixed before long.

[Khickssix]

Where are the app permissions located?

[CharlieS13]

Thank you for your message. My husband's 5 month old Charge 4 stopped syncing 6 days ago. I spend time trying to remotely help my husband, not a tech savvy guy, without success. He worked with Tech support and again no success but was told he needed to replace his 2 year old phone for this Charge 4 to sync.

My Ionic will sync with the fitbit app on my 4 month old Galaxy S20+. However, the Ionic firmware update fails. I am an IT person. I have completed numerous methodical changes in order to install the firmware patch. I am pretty confident this is an application/Bluetooth issue with fitbit that can't be corrected by a user.

Frustrated.

[mslx]

Fitbit support is useless!  The person I spoke to this morning indicated the problem was my phone! I asked him why multiple individuals were having the same issue and he asked how I knew this.  He was no help at all.  I seriously doubt that anyone on their end is doing anything to fix this!  My fitbit is 1 month old and was working perfectly till the last update!!!  

Moderator edit: personal info removed

[Anni21]

I also have the Samsung A10 In the same problem.