Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Annebanann]

I believe I found a temporary fix! I found a site that has previous versions of the mobile app (up to down). I've installed ver 3.26.1 (from Dec.), and the app and my Versa are working as they should. No such issues, and I'm receiving notifications again. 🙂

[ss1011]

The lack of response by the Fitbit "team" is what did me in. I purchased a Garmin today and it will be delivered in the next couple of days. Additionally there are NO restrictions on phones so I won't have to listen to the BS about devices not being compatible. I realized one of my biggest reasons that I stuck with my fitbit were all the bracelet bands that I could buy on Amazon instead of the plastic band.... but as soon as I saw bracelet bands that would work with Garmin, I made the switch. I have been a faithful Fitbit user since 2016 and this is the last straw. The lack of accountability and transparency is what is the problem. Fitbit, you lost a loyal customer due to your inept customer service and tech experience.  

[Bonnitalou]

VERSA2 stopped syncing, I applied software update. Versa2 Would not work so removed device. Tried to set up the VERSA2. The software will discover it but the bluetooth and VERSA2 will not pair. The VERSA2 is less than 1 year old. Its tracking steps but not communicating with my Android phone and will not pair. It's somewhat useless now. For the price its should still be working. What is the problem?

[Bethany99]

When will this be fixed by? If it's not fixed, how can I get a free replacement?

[CJLarkin]

FAQs I wrote

I keep posting this to make it easily accessible to new people who are looking for help. It can be hard to find good information among so many posts. I wish a moderator would post something useful, to make it even easier for people to find help, instead of leaving their customers to fill the gap.

To reiterate, Fitbit is not reading your posts.  Unfortunately, asking them questions or trying to plead with them is not going to yield results.  

It makes me really nervous to hear people trying to download the prior version of the app from possibly sketchy sources. I know it's irritating for this not to be working, but for anyone who isn't really confident in this process, I would strongly urge you to wait for Fitbit to fix the problem.  Workarounds have been identified, and I would definitely at least try to get by with those before taking more drastic measures.

My guess is Fitbit is targeting tomorrow for their fix, simply because I doubt they want to go into next week with such a serious issue. Of course, when they do release their fixed version, it very well may have problems, too.  They aren't giving themselves any time for comprehensively testing the fix. Even if they thought they had a fix that was almost ready, they should have rolled back to the previous version instead . That's what my company and really any responsible company would have done.  I hope Google cleans house.

[akl3322]

How do we demand a replacement? Mine is less than a year old.

[PJarvis]

I am worried about downloading a fix from another source it may void my
warranty.

[HangyCubed]

I have had a similar issue. Mine stopped syncing this morning though. That said, however, I don't have my phone update apps automatically, which is what saved me for a few more days. I have already spoken with tech support and they told me that there is a bug in the android app that is causing issues with syncing. Unfortunately for me, it also prevents me from re-pairing my Sense to my phone (unpaired it as part of the troubleshooting steps and am worse off for it now). What baffles me is that there is no mention of this bug from the people at fitbit. I would have liked to have seen some kind of comment from them letting people know that they're aware of the problem and are working on fixing it. For now, it seems the best course of action is to just wait it out and look for an update in the app.

Edit~ It seems they have put out a notice now, I just seem to have missed it when I hit the forums.

[Annebanann]

It's not your watch that's broken, it's the mobile app, on your phone,
which they just updated.

[JonWMiller]

Way disappointed with my purchase.  My brand new device worked until 4 days ago when fitbit stopped synching with Android.  Also disappointed that the device doesn't track a number of exercise activities like cross country skiing.  Really disappointed that Google is buying fitbit.  Now, the corrupt and evil Google will have access to lots of my health, nutrition, and exercise activity data.  I am really thinking about returning my fitbit and buying a different device.

[Annebanann]

I totally agree. I guess I could be more specific, and mean it for
experienced users. I just wanted to share what worked for me, mostly
because I see some people thinking it's their watch.

[mfserra9195]

I have the same issue with my Samsung A10E. It's very frustrating. My Versa was purchase before Christmas and set up on December 18th.

[sinch]

Fitbit is working to fix this.  

[Cheri58]

Yes, mine connects to my iPad but will not work with my Samsung phone. It was fine until a few days ago. I hope they find a fix before I go buy a new brand. 

[PJarvis]

So hopefully they send out a patch to update the software

[Southern_Belle]

@Khickssixwhat worked was installing the fitbit app on my Windows 10 PC from the Microsoft Store.  Syncs fine with that after set up.

[LievenS]

They will, yes. Eventually. I hope at least. Apart from the usual 'we're looking at it' response with zero time line. But hey, that's up to them. 

The problem has been there for a week and they've only just acknowledged it. So hopefully it'll get fixed soon. I see someone else has suggested maybe by next week. 

But in the meantime there is a workaround if people want to carry on using their fitbit devices and syncing with their phone

But it involves what I suggested earlier, which some people might not want to do. 

So again, 2 choices

1. Wait for them to sort it out, with zero feedback from the company. So could take however long they want. 

2. Workaround, which can be dodgy but will mean you can use your device as you want until then

[Shrimp49]

Any updates? Very frustrating- not syncing for my other apps I have linked doing for insurance. Want to be able to see sleep numbers again also.

[Pegra]

We've been here since 46 pages ago, earlier in the week.  Fitbit has made exactly TWO communications, neither helpful.  All we know is they're "working on it" and it'll be fixed "real soon".  If you did your job the way Fitbit is doing theirs, wouldn't you have been asked to clear out your desk, surrender your keys, and then be escorted out of the building by security?  I'm one of those that is jumping ship to Garmin and other brands.  Take a look at ratings on CONSUMER REPORTS.  Best of luck, but don't hold your breath.

[donnatopia58]

What does this mean?

Sent from my iPhone