Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Cheri58]

• Also have the Samsung J7 Crown. My Versa2 has now stopped working on it. Thinking of getting a Samsung smart watch and selling this Versa2. 

[Kalendi]

Yes! Me too!

[donnatopia58]

This is my first one and I think I am returning it snd doing what you did

Sent from my iPhone

[sandyknitwit]

When I bought my Charge 4 in October, it was not compatible with the older phone I had, so I purchased a new phone.  My daughter made the point that it would be helpful if they could put on the boxes which phones are compatible with various devices...kind of like software companies do to tell you if their software will work with what you have on your computer. 

My Fitbit HAD been working up until yesterday afternoon; the customer support person yesterday told me my phone wasn't compatible with this device.  Funny that it had been.

[Jerrymchokie]

Mine stopped s week after I received. Fitbit support tried for an hour and then told me an android update caused the sync problemand could not be fixed. They are sending me a new fitbit. I am not too hopeful.

[Annebanann]

It is probably just fine, they need to fix the app.

[PSTO]

I've tried getting it my Charge 4 to connect to the app on my laptop but it won't pair. Both my phone and laptop (Windows 10) see the device but it won't pair on either one. Did you do anything special on the computer to get it to work? Is it possible the app update also did a firmware update that broke things? 

[CJLarkin]

FAQs I wrote

To be clear, I have no inside information to indicate it will be fixed by next week.  I just suspect it will be, because no company I have ever worked for would leave a serious issue like this in place going into a new week.  I didn't mean to start rumors. 🙂

I suspect we will not hear anything from Fitbit until tomorrow at about 10am Pacific time.  That seems to be the approximate time we get our daily update.  Again, this is just my prediction; I have no inside info.

It's a little concerning to see the same people posting the same misinformation they got from tech support, over and over again.  By now, it's well established that tech support is giving very bad advice.  We should be trying to stamp out the misinformation, not spreading it.

I know everyone is trying to help and they mean well, but I do worry about people introducing sketchy software to their phone.  Especially if they don't understand the risk, and if some of the workarounds could work for them.

[Sheilby]

Had you upgraded the firmware though? I tried to sync my watch with my
computer and it couldn't find my watch, but it did find my son's watch
which wasn't updated.

[Mford22]

I hope the refunds for the premium subscriptions in regards to this glitch are issued faster than the technical resolution.

[stork1]

Still no luck, have spent a lot of time trying to resolve, very frustrating. And as for the comment using the windows 10 app, is not working (pairing) either. Continues to say 'looking for tracker'.

[PSTO]

I've tried getting it my Charge 4 to connect to the app on my laptop but it won't pair. Both my phone and laptop (Windows 10) see the device but it won't pair on either one. Is it possible the app update also did a firmware update that broke things? 

[CJLarkin]

FAQs I wrote

@LievenS is right, it is definitely a problem with the app, NOT your phone, NOT your Fitbit device. 

If tech support told you it was the fault of your phone or your device or advised to to get a new phone or device, please do not post that information here without the context that it was MISINFORMATION.

It's really a shame if people are getting conned into buying new hardware for a software issue.  It's Fitbit's fault for telling people this, but let's not contribute to spreading their bad information.

[mfserra9195]

I already tried a factory reset. It didn't help. I still cant connect/sync. 

[Mudflapp]

My versa lite quit syncing 1/25.

Please fix. It seems like once a month there are syncing problems!!!

Not happy!!!

[Annebanann]

It's the FITBIT app, not your phone or your watch. Just have to wait until they fix the app.

[Sunshibe]

We are having the same problem. It is not syncing. It doesn't show my steps in the app.

[Hal2k2]

Based on the last time there was no communication between Fitbit and us as customers, or this Forum. You should also know this Forum is not associated with Fitbit they are just regular customers like us I understand at times a representative from Fitbit does hang out here at times, but doubt any will show up until it ends and even then??? One did show up when a similar error was introduced usually when a developer makes a mistake the correct it right away but not all react quickly. I wrote a long letter to corporate office of fitbit but so far nothing.... If I get anything I will let everyone know right away! 

[ERIN3443]

It has been days that I have been trying to get my Versa2 to pair with my phone.  There was not an issue until the firmware update was rolled out.  How long before this is resolved?  It has been a few days and I can only get my Fitbit to link with my computer...sigh.  Not a happy customer at this point after many wasted hours trying to get my phone and Fitbit to sync.

[Coolmomma]

I have a Samsung J7 with the exact same issue.  COME ON FITBIT!!