Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

---

Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

---

Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

---

Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[CBrimmer]

Been having sync issues since the update here. Galaxy J7.  Thought it was my device and followed support. Did a factory reset on my Versa which is now a brick! It wasn't until I went out and purchased a new device (still thinking it was my device) and it wouldn't sync and contacting support directly that I learned about the issue. An email would have been nice! If I'd known there were issues I wouldn't have done the factory reset and my poor Versa would still be alive!

[PebbleLynn]

Disgusting is the word that comes to mind when you think of the tens of thousands of hours Fitbit owners have collectively spent over the last three days trying to fix a known issue because Fitbit decided NOT to contact affected owners to let them know that no matter what they try to fix the sync issue they will be unsuccessful. If you have wasted two, three, four, or more hours reseting your watch and phone along with all the other troubleshooting steps or waiting on hold for Fitbit support, you might want to consider whether Fitbit is worthy of your continued patronage. I returned my Fitbit Sense and bought a Samsung Galaxy Watch3 on sale for $100 off at Best Buy today.

[alisong6]

this is getting ridiculous, how does it take over a week to solve a problem like this when so many people are complaining? this is exactly how you loose thousands and thousands of customers.

[Schroongirl]

Affects my Samsung J7 also - I am discouraged, just updated to Versa 3 a week ago and already having problems!

[Greazy]

Thanks for the info. Going todo the same 

[Quinnzie87]

My versa 2 hasn't been syncing for a couple of days either. How long until we can expect a fix? 

[T87]

It's funny it will sync to my iPod but it won't sync to my samsung a10e so I wanted to upgrade anyways to a iphone 

[PJarvis]

I have spent nearly 2 days trying to fix my sense.
I agree they should have let us know. I am disappointed because I deleted
my sense and cannot reinstall it at the moment.
Hopefully they will send out a patch to fix ASAP.

[Maddie.brew]

I am having the same issue! I have a Samsung A10 aswell. I had tried syncing my Versa 2 a multitude of times, it didn't sync. I went through all the troubleshooting steps. Then I tried Factory Reseting my Versa 2, still didn't work. The last thing I tried was removing the device and then setting it up again.  Like your watch, mine set right up with my friends phone, but not mine. So frustrating!

[Deeter14]

I am starting to regret upgrading to a versa 3. I did it for convenience due to the nature of my job. I haven’t been able to utilize the benefits of a versa or sync info! Extremely frustrated and ready to return and use another provider. Do you foresee solving the android issue? If not by Feb. 1, I will return the device and go with someone else!

[Penny_alvin]

same here dear

[clints71]

what site?

[Penny_alvin]

i don't Kno why is going on with my Fitbit,I can't commit on a post my friend posted today.and I'm not happy about it thank you for responding back to me ... please can you help me find out what is wrong.

[Sonshine123]

Any new update on the syncing issue? I totally regret purchasing this model. It took me months to get it to synced the first time and now another update and same syncing issue. 

[Penny_alvin]

I'm sorry about that I think you can create a new Fitbit for yourself and start from the top again.😅....if you can't fix it that's what I mean Sonshine123

[pkr1254]

Thank you for making us aware there is a problem. It has totally taken me off of my daily routine. This problem has also interfered with my  Fitbit Premium Trial Period which will expire in a couple of weeks so I hope I am compensated with an extension for that  in some way.

I truly wish this problem will be resolved really soon. 

[HCKRUSKOPF]

Wouldn't it make sense to take the update off the android site so that no other people experience what we are going through?  It should not still be on there.   And how far along is the 'miracle update'?

[Cathy9967]

I have a Samsung and it quit syncing also tried everything nothing worked 

[Sanmore]

Why they can't find the problem?

[LloydAdams]

Hi Kate,

It looks like many of us will not be able to connect/sync our Fitbit devices with our Android phones until this software issue is fixed.

If we can't get a quick fix, can we at least get a workaround? - Perhaps making an earlier version of the Android Fitbit App available, on request, until the issue is properly resolved?

I am disappointed that it has been left up you as a forum moderator to keep us informed about the situation.  I personally think Fitbit management should have the guts to make an official statement.

Thank you.