Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[Dynamitedon]

Moderator say fix is coming.  Subject: Syncing Issues on Android 3.37

[PJarvis]

Go onto the help desk and go with the live chat hopefully they can help you
through it.

[DianeEaton71]

I think fitbit has went down hill an dont care 

[PJarvis]

We know the problem just need to know the solution

[PJarvis]

Certainly seems like a software issue. Just need to find a patch to fix it.

[RowdyNason]

They don't help

[DianeEaton71]

I haven't had mine but lil over month I get message saying no warranty it was purchased 2019 I purchased it in December 2020 I ask for replacement are refund but customer help just clicks out of chat that's ruid 

[DianeEaton71]

Fitbit dont care I purchased mine December 2020 it's not 2 months old I have bank statement they said no warranty ran out 2019 how can that be makes no since only thing I can think of is mine was preowned an I bought it at walmart but they never said it was preowned even if they know I ask fitbit to replace my fitbit versa they said no even thou I have proof of my purchase makes no sence

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They dont care not there money they waisted  I only ask for replacement are refund for fitbit versa not even 2 months old so they do not stand behind there word 

[Greta1945]

I agree 100% It is BS that this is taking so long to fix. I will be turning off automatic updates for fitbit after this. 

[Imogen999]

My Fitbit versa 3 just displays Data not cleared Synch & try again. 

I've reset, rebooted and restated everything all day. Nothing . Please help. Its so frustrating. 

[SWISS]

Before I realized the problem was the 3.37 version of the app, I went through the whole troubleshooting routine with my Ionic, which ended with a hard reset that bricked it. Dead at 1-1/2 years.  Terrible, the Ionic had been working fine, including sync, until then.  I thought about leaving Fitbit, but, ironically, I really like the app; its UI is better than the competitors.  There is the old maxim: software sells hardware.  Anyways, I bought a Charge 4 as replacement, and it could not set up, because setup requires sync, and app v3.37 fails on sync.  I was going to return it for a refund, but then I tried sideloading an older version of the Android app.  This worked, the Charge 4 installed fine and sync was smooth and reliable.  That was two days ago, and Fitbit (this thread) has officially communicated that there is a sync problem with v3.37.  This morning I wake up to find that Fitbit has automatically updated my phone app to v3.37, and my Charge 4 has not synced since yesterday evening.  Really?

You do realize that, with my fourth Fitbit since May 9, 2015, I am one of the customers the company should not lose. I feel like a co-dependent to an alcoholic...

[WanNZ]

How long it takes to rectify the error? 

My Fitbit Versa 2 cannot sync. I tried to reset to factory setup, delete the apps and install again, still cannot detect the Bluetooth.

Very frustrating and disappointing. 😠

[CBrimmer]

Bricked my original Versa too. I've had that since the Versa first came out. I've been with Fitbit from the beginning and this is the first time I am truly saddened by them. Didn't even know there was an issue until I had already bought a replacement for the one their issue bricked. Guess that's one way to get an extra few hundred out of me. 

[Kenya2000]

Sorry 2hear tht. I also hav a samsung J7 n it no longer syncs nor connect to bluetooth since the recent update

[Pegra]

I'D LIKE TO ASK THE COMMUNITY (no, I'm not screaming, but I do want your attention):  HOW MANY OF YOU HAVE RECEIVED A REPLY FROM AN ACTUAL FITBIT EMPLOYEE IN RESPONSE TO THIS MESS THAT SEEMS TO HAVE NO END??  ANYBODY RECEIVE AN APOLOGY FOR FITBIT'S LACK OF COMMUNICATION DIRECTLY TO THE USERS?  ANYBODY RECEIVE AN UPDATE ABOUT WHAT FITBIT IS DOING AND WHEN WE MAY EXPECT RESOLUTION?  

I thought so.  Does Fitbit have a board of directors?  We need to contact them.

[Kaatjel]

Samsung Galaxy J3

Same here.

[CJLarkin]

@SWISS, if you resolve this issue via sideloading a previous version, you should also turn off automatic updates.  Otherwise, it will just update to the latest version again. If you sideload it again, remember to turn off auto updates in the Google Play store. 🙂

So sorry to hear that Fitbit tech support bricked your device.  They also tried to get me to factory reset mine, but I told them no.  When they insisted, I just told them I did it, but I didn't really do it. It's risky, and it has no chance of resolving this issue.  Tech support is completely incompetent.

If anyone is interested, here are my recommendations, here are some FAQs I wrote, and here are your options if you have followed Fitbit's instructions and factory reset your device (and it did not brick it). Please be very careful if you decide to sideload the app.  I really recommend people try to use some of the workarounds instead. 🙂

[Parky83]

Both my partner and I have fitbits. They haven't been syncing to our phones for a few days so we rebooted our watches. Trying to set up watch again but just let's us get as far as finding phone through Bluetooth but won't connect. 

[PJarvis]

I did have a live chat with someone from support but that still not fix my
sense. You are right board of directors have users down the creek!

I bought my sense in October 2020 but was looking at a Garmin at the
same time. Stuck with Fitbit because wanted to keep all my data etc. Oops!
Should have gone with Garmin.

[Bonnitalou]

Got a note from some individual saying Fitbit is working on this. I guess in the meantime just hold on because there may be a fix coming. At least I feel better knowing I'm not the only one.


[1467477805947_Flower] Bonnie