Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

---

Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

---

Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

---

Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[chicacubana927]

I have a Galaxy S20+ running Android 11 and my Versa Lite has been unreliable when syncing - due to this I wont receive my phone notifications.  I have to force sync every so often and soon thereafter it un-syncs again.  Why is this? 

[Kalendi]

Version 3.37.1 is coming out, some people already have it. It appears to
fix the problem. I still have 3.37 in the play store but I am going to
check later today. I wish that there was better communication from
Fitbit, like on their website to let everybody know what is going on.

[Samantha.F]

No new update showing for me 😕

My watch display has also stopped working 🥴

[SunsetRunner]

Installed new update but still will not sync my Sense.

[Samantha.F]

Is anyone having issues with there watch screen not working? 

After the update my watch wasn't showing my heart rate at first, then a day later it wasn't showing my sleep and then next day my watch screen . According to Fitbit live chat it's a warranty issue and nothing to do with the update . Sooo frustrating 🤦🏻‍:female_sign:

[Southern_Belle]

For anyone still experiencing problems, you have to go to the Google Play Store to get the update that was released today - or whatever store you use.  That update fixes the syncing issues.

[Buddie2]

Me too , since Wednesday in Ontario 

[Sheilby]

My computer engineer son says they often do the rollout in stages. He
doesn't see the update yet, but it showed up for me and one of my other
sons. Check back later. Good luck!

[Djscott77]

I went to Google play store , saw one that says updated the 28th but my watch still isn't syncing! 

[BernadetteS]

I'm syncing now after installing the 3.37.1 version in the play store 🙂

[Djscott77]

• Where would I see that?

[capdjsarisparks]

I’m arguing with them the same issue. My watch is completely gone. I had no issue prior to this. No functionality.and they are telling me the issue is on me.

Here’s to making memories!

Moderator edit: personal info removed

[SunsetRunner]

The same for me, i turned my phone off and back on to see if the app changed before installing it again but nope still the same! I haven't been able to use my versa 2 for 4 days now! 

[Djscott77]

Kate, my watch is still not working!

[PipeSmokingBob]

Play store update worked!  

[Kalendi]

It most likely an update issue...there is an update coming out called
3.37.1 which will probably fix all your issues. Check your play store and
see if the version is there

[Sheilby]

In the PlayStore. See if you have an update button yet when you search for
Fitbit there. It is a staged rollout so it isn't showing up for everyone
just yet.

[PipeSmokingBob]

I had to refresh play store to find it

[Samantha.F]

So your watch isn't showing a display either? I was on on live chat arguing it's a software issue and they ended the call on me!

[zpyahya]

Thanks, 

I had checked my Play Store, and didn't find the update yet