01-27-2021 11:20 - edited 02-01-2021 08:56
01-27-2021 11:20 - edited 02-01-2021 08:56
Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.
Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue.
Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience.
Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates.
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01-29-2021 06:14
01-29-2021 06:14
I have a Galaxy S20+ running Android 11 and my Versa Lite has been unreliable when syncing - due to this I wont receive my phone notifications. I have to force sync every so often and soon thereafter it un-syncs again. Why is this?
01-29-2021 06:16
01-29-2021 06:16
01-29-2021 06:16
01-29-2021 06:16
No new update showing for me 😕
My watch display has also stopped working 🥴
01-29-2021 06:19
01-29-2021 06:19
Installed new update but still will not sync my Sense.
01-29-2021 06:19
01-29-2021 06:19
Is anyone having issues with there watch screen not working?
After the update my watch wasn't showing my heart rate at first, then a day later it wasn't showing my sleep and then next day my watch screen . According to Fitbit live chat it's a warranty issue and nothing to do with the update . Sooo frustrating 🤦🏻:female_sign:
01-29-2021 06:20
01-29-2021 06:20
For anyone still experiencing problems, you have to go to the Google Play Store to get the update that was released today - or whatever store you use. That update fixes the syncing issues.
01-29-2021 06:21
01-29-2021 06:21
Me too , since Wednesday in Ontario
01-29-2021 06:23
01-29-2021 06:23
01-29-2021 06:26
01-29-2021 06:26
I went to Google play store , saw one that says updated the 28th but my watch still isn't syncing!
01-29-2021 06:26
01-29-2021 06:26
I'm syncing now after installing the 3.37.1 version in the play store 🙂
01-29-2021 06:26
01-29-2021 06:26
01-29-2021 06:27 - last edited on 01-29-2021 12:10 by LiliyaFitbit
01-29-2021 06:27 - last edited on 01-29-2021 12:10 by LiliyaFitbit
I’m arguing with them the same issue. My watch is completely gone. I had no issue prior to this. No functionality.and they are telling me the issue is on me.
Here’s to making memories!
Moderator edit: personal info removed
01-29-2021 06:27
01-29-2021 06:27
The same for me, i turned my phone off and back on to see if the app changed before installing it again but nope still the same! I haven't been able to use my versa 2 for 4 days now!
01-29-2021 06:28
01-29-2021 06:28
Kate, my watch is still not working!
01-29-2021 06:30
01-29-2021 06:30
Play store update worked!
01-29-2021 06:31
01-29-2021 06:31
01-29-2021 06:33
01-29-2021 06:33
01-29-2021 06:33
01-29-2021 06:33
01-29-2021 06:33
01-29-2021 06:33
So your watch isn't showing a display either? I was on on live chat arguing it's a software issue and they ended the call on me!
01-29-2021 06:34
01-29-2021 06:34
Thanks,
I had checked my Play Store, and didn't find the update yet