Syncing Issues on Android 3.37

[KateFitbit]

Update 2/1/2021: This issue was resolved with the release of android app version 3.37.1. We appreciate your reports and patience as we worked on a resolution.

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Update 1/29/2021: We've released Android app version 3.37.1 to address syncing issues. Please update your device if you are experiencing issues syncing. Thanks again for your patience as we worked to resolve this issue. 

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Update 1/28/2021: We are still working on this issue and hope to have a fix real soon. We will update this thread as soon as we have more information. Thanks again for your reports and patience. 

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Our team is aware of a syncing issue on Andriod 3.37 and is currently working on a fix. Thank you very much for your reports and patience. Please stay tuned to this thread for updates. 

[WR85]

I have the same problem.  My app updated 2 days ago and now it won't sync.  The helpdesk couldn't do anything to help me. 

[Fibee]

It's not just syncing it pairing the device too, hope this will be looked into a well, I was advised to unpair to get it working again 😔 lost without it! 

[DawnLyons]

Downloaded from APP store on Apple IPad. Tried as well to set up on my Galaxy 8+ Android phone... same issues.

Sent from my iPad

[Paulb2205]

Will the app issue be resolved soon? 

I will be returning 3 Fitbit versa 3 watches tomorrow if this is not permanently resolved before then.

[paulera888]

@KateFitbit I solved it by downgrading the app to version 3.36.1 (from 14/01/2021). Can't your team just rollback it so everyone can go back to use their watches, while you take your time to figure it out? There is much more value for us to use the previous version now, than waiting for Fitbit to figure it out and deploy a fix, which probably will come with other bugs because of the pressure.

If someone is interested, I downloaded it from the Aptoide repository. I can't share instructions or the installer here because it is against the community guidelines.

[Garom]

Versa 2 is paired  to android phone and tablet, but will not sync updated info from watch. Tried all help offered still no good. Is this a problem  for others? 

[AngelDavis]

So I just tried something and it worked I don't know if it's going to keep working or glitch out again but it's working right now.

What I did was I went to the app and forced stopped it and cleared the cache.

It even fixed the time!! try it and let me know please.

[Emmajane2004]

Any idea how long we will have to wait?? I have a 10 day old Versa 3 that cost me £159 and it wont sync. Followed every trouble shoot but nothing. So I have a useless bracelet. 

[RowdyNason]

i downloaded it and it still wont sync

[mjans2204]

So my biggest question is what I am supposed to do with my now useless fitbit that I unpaired due to suggestions from your moderators on different threads. I have to track my crap for a class; I can't. Why is this taking several days to fix?

[Emmajane2004]

I have tried that multiple times but it doesnt work for me

[mjflory]

To those who want to install an older version of the Fitbit app for Android, a word of caution.  There are more fake or adware-loaded versions on the web than genuine archived Fitbit versions.  Clearly the moderators will pull this post if I list the site where I found older versions, but it's been mentioned here and can be found.  (I did not find a genuine Version 3.36.1, though.)  But look first at the size of the download.  The genuine Fitbit app is over 120 megabytes in size.  I have found some versions that appear to include, at the least, advertisements, and perhaps worse.  Curiously, these versions are smaller, about half the size of the real app.  Perhaps taking them apart, adding malware, and recompressing them reduced the size.  Other downloads are even smaller, and are sometimes just apps that in turn download something else.  (I'm not sure just what they download.)  Moreover, the download pages are designed to get you to click to download other, unfriendly apps, thinking you're clicking on the button to download the Fitbit app.  I've had the button for the malevolent download appear a fraction of a second before I clicked on what had been the real download button. 

Installing any version from outside the Google Play Store is a bit complicated.  Security settings must be adjusted to allow apps from outside sources.  I've installed non-Play-Store versions on a test phone first just to be sure I'm not loading malware.  (I download files using a Linux system, so I can't even say for sure that the sites themselves don't load malware on a Windows or a Mac system.)  So far the Version 3.26.1 and Version 3.28 files I've used have caused no harm that I can detect and seem to work well on my phones running Android 7.1.1 and Android 8.1.0, but, as they say, your mileage may vary. 

[mjans2204]

Angel, this worked for me, thank you 🙏 honestly I was ready to send it back. 

[Clarabelle]

Last night I fully charged my Fitbit and my phone and set them next to
each other overnight. This morning everything was fine. This was after
not working for two days. Perhaps a fluke

[mjflory]

HelenBJA, "Android 3.37" is how the Fitbit team refer to version 3.37 of the Fitbit app, not the Android version on which it runs.  It's very confusing.  Ordinarily, of course, "Android 3.37" would be taken to refer to Android version 3.37 (which is about 10 years old).  Like you, I have Android 8.10 running on my phone, and like you, I found that it stopped syncing a few days ago.  Version 3.37 of the Fitbit app appears to have stopped syncing for at least some people running Android 7, Android 8, Android 9, and Android 10. 

[mjflory]

AngelDavis, That's very interesting!  I hadn't thought to clear the cache.  I've gone back to version 3.26.1, which is working, but it will be interesting to see if your fix works for others still on 3.37 .  Clearing the cache is often recommended as a fix and I just didn't think to try it. 

[DebraG_66]

Okay, I asked for patience yesterday afternoon but today, I'm about at the end of my own. Friday afternoon and no updates, so what are the chances it won't be fixed until Monday at the earliest?  🙄

[RowdyNason]

how did you get to 3.26.1?

[SeanWaldron]

On settings on watch I reset to factory status then went to app to set up
device as if for first time. It appears to have synced but we'll see what
happens overnight.

[Lardarse]

Tried all of that and my Brand New Charge 4 is not syncing. Not being paired on bluetooth nor by deleting and re-adding to the app. The app has also been reloaded.