Syncing issues-Samsung Galaxy Prime

[Jmendoza]

Hello all, 

Just got a new phone as my old one deciding to go to sleep and not wake up. Long story short, went with a cheaper phone (Samsung Galaxy Prime), and I swear it synced the fist day, but now I cannot get the phone to sync. It keeps telling me the device can't be found. I turn on the Bluetooth pairing on Blaze, nothing. I uninstalled and re-installed fitbit app, nothing. Restarted FitBit Blaze, nada. Anyone else out there with this phone who can tell me what to do or what I am doing wrong? Waiting for customer care to contact me back, but very frustratng in the meantime,

Thanks in advance!

[MeylinP]

It's nice to see our Community is growing @Jmendoza! Thanks for stopping by! I think the reason why you're experiencing this issue is because your Samsung Galaxy Prime is still not a compatible device for syncing with our trackers so this is why sometimes it will sync and other times not. I recommend keeping an eye on this list as that will be updated once the phone has been fully tested and approved as fully supported with our app.

Let me know if you have any questions! 

[Stephaniemarie]

I have a samsung galaxy, fitbit was syncing fine til this week. I've had it since December, never had problem til this week. It won't update either, says can't find device. Please help! !
Im in a contest and losing because it won't sync : (

[MeylinP]

Welcome to our Community @Stephaniemarie! Thanks for joining us! Why don't you try following the steps provided in this thread? Also, make sure your Internet and Bluetooth connection are working properly.

Hope this helps, keep me posted!