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Syncing issues after update

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‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.

 

At this point it's ridiculous. 

 

 

Moderator edit: updated subject for clarity.

Best Answer
639 REPLIES 639

‎08-23-2019 17:16

‎08-23-2019 17:16

Charge 2 won't sync with Moto z2. Might have to shop for new device compatible with phone.

Best Answer

‎08-23-2019 17:28 - last edited on ‎08-24-2019 09:09 by Fitbit Moderator

‎08-23-2019 17:28 - last edited on ‎08-24-2019 09:09 by Fitbit Moderator

so I am not going crazy I am having trouble with my synching also 

 

 

Moderator edit: format. 

Best Answer

‎08-23-2019 18:01

‎08-23-2019 18:01

My last sync was Monday, 8/19/19 @ 8:57 pm. Miserable device!!!

Best Answer

‎08-23-2019 18:03

In response to Toyotabus

‎08-23-2019 18:03

I gave up. I'm calling the company tomorrow.....

Sent from Yahoo Mail on Android
Best Answer

‎08-23-2019 18:14

‎08-23-2019 18:14

Thank you for starting this thread!

 

Everything was working great for my Flex 2 on my Pixel until the new interface. Now I can't select 'constantly sync' or it will run down my phone's battery because it can't detect my tracker that is right next to my phone and fully charged.... However when I open the app and try to manually sync it takes minimum 2-4 tries and each try takes much longer than before. It's really frustrating and I don't see the point of using a Fitbit product if they can't figure out this bug. Then when I try to contact tech support, I have to DM through Twitter? Really? That's outrageous. 

 

I should mention that I have tried resetting the tracker, uninstalled and reinstalled the app, unpaired a d re-paired my tracker, and I still encounter the same frustrations. 

Best Answer

‎08-23-2019 18:16

In response to Gsstufflebam

‎08-23-2019 18:16

After all the feed back it appears to be trouble with the last upgrade and not our devices. There are to many reports about all different devices, phones, tablets and fitbit to be our problem. Mine has worked for two years up until last Sunday when it finally quit syncing. The last update caused me to methamphetamine a sync. I hope fitbit is monitoring theses posts.
Best Answer

‎08-23-2019 18:53

‎08-23-2019 18:53

My charge 2 stopped syncing as well. I tried everything and even removed it from my devices to attempt to add it back. Now it can't locate the device at all!!! 

Best Answer

‎08-23-2019 18:57

‎08-23-2019 18:57

My Fitbit Flex has not been able to synch since Jul 14 

I need an answer that works

Best Answer

‎08-23-2019 19:13

In response to PerryC

‎08-23-2019 19:13

I will be very direct with fitbit tomorrow. I'll let you all know the outcome👍

Sent from Yahoo Mail on Android
Best Answer

‎08-23-2019 19:15

‎08-23-2019 19:15

There are plenty of trackers on the market. In light of how Fitbit is responding to they're customers by not responding, they will leave me little choice.

I will take my business where it is appreciated, and where i will feel valued as a customer,

I will retract all my endorsements and reccomendations to any of my clients and followers of any product this company produces and sells, and will actively boycott Fitbit

Best Answer

‎08-23-2019 21:02

In response to JSussick

‎08-23-2019 21:02

I have the same thing. Mine stopped syncing since may22,2019 I only had it for a yr and a half

Best Answer

‎08-23-2019 21:05

‎08-23-2019 21:05

I have the alta hr and it stopped syncing since May 22,2019. I've had it since Nov 2017 the watch works like normal but doesn't sync

Best Answer

‎08-23-2019 21:13

In response to Rocks117

‎08-23-2019 21:13

I'm just using mine ad a pedometer and a heart rate monitor. I have a new
watch coming that isn't a fitbit that also takes BP and costs a lot less
Best Answer

‎08-23-2019 22:14

‎08-23-2019 22:14

I've had the same issues and done everything you have - still not syncing correctly. I'm going to try calling customer support. What really bites is that my insurance rewards me for my walking and now because of this syncing issue, I am losing some of my rewards.

Best Answer

‎08-23-2019 22:27

In response to maryanne2019

‎08-23-2019 22:27

Please let us know.  Mine is the same, cant find the device.  Had it all of like 3 weeks (flex). Just want it to.work like it is supposed too.  Also Galaxy 6. Phone

Best Answer

‎08-23-2019 22:47

In response to Ether1886

‎08-23-2019 22:47

Will not sync since yesterday morning. Keeps giving me the red exclamation point. I have a One.

MD-USA,One all the way!
Best Answer

‎08-23-2019 22:54

In response to leal536

‎08-23-2019 22:54

I'm in the same boat with my insurance. This is just ridiculous. I'm calling too. Everyone having problems should too!! 

Sent from Yahoo Mail on Android
Best Answer

‎08-23-2019 22:59

‎08-23-2019 22:59

My Fitbit hasn't been syncing but I assumed it was because I was on a new phone, I had no issue with my Fitbit syncing with my iPhone. In some ways I'm glad to see I'm not the only one but also annoyed that it's happening to a lot of people. 

Best Answer

‎08-24-2019 01:19

‎08-24-2019 01:19

My Charge 3 never syncs either - it's driving me mad - my charge 2 had no problem although that was with the old app

Best Answer

‎08-24-2019 04:32

In response to LordOfAfford

‎08-24-2019 04:32

Can't Fitbit  do anything because it certainly not all our fitbits 

Best Answer