08-20-2019
15:29
- last edited on
08-24-2019
09:11
by
AndreaFitbit
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SunsetRunner
08-20-2019
15:29
- last edited on
08-24-2019
09:11
by
AndreaFitbit
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I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.
At this point it's ridiculous.
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
08-31-2019 07:31
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08-31-2019 07:31
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Going on day 2 running v3.3 on my Pixel with no sync problems. So I feel this definitely has solved it in my case.
V3.4 is not out on the play store for my device yet, so that is not an option for me.
I have received notification from the moderators that the post giving instructions on how to downgrade has been removed for "advertising a site where is promoted non official versions of the Fitbit app". So all I can say is if you choose to downgrade your software, make sure you are downloading it from a trusted site.
08-31-2019 09:01
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08-31-2019 09:01
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08-31-2019 09:07
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08-31-2019 09:07
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08-31-2019 09:11
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SunsetRunner
08-31-2019 09:11
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Apparently fitbit has incredible PR people because they managed to spin hundreds of complaints across several devices into a teeny little isolated problem on the Charge 2. What a bunch of BS.
08-31-2019 09:14
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SunsetRunner
08-31-2019 09:14
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I recommend that everyone who is having an issue go onto the msn or cbc twitter & facebook feeds and clue them in as to what's really going on. Sadly the only way to get any kind of corporate fix nowadays is to publically call out the company. The squeaky wheel gets the grease!
08-31-2019 09:14
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08-31-2019 09:14
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I have the samsung 9, latest software etc. Same sort of sych issues as everyone else on this thread.
08-31-2019 09:24
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08-31-2019 09:24
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Version 3.4 on the way?
Another thread from alyssafitibit says...
"At this moment, we've started the release of the latest app version 3.4. It is not out to everyone yet, but when it is my community post will be updated with this information. Rest assured, you will have it soon!
If you had any issues with the last update: version 3.3.1, please wait to update to 3.4 to see if your issues are resolved. Thanks for everyone's cooperation. "
08-31-2019 09:24
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08-31-2019 09:24
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Risa Lenney Sent from my Verizon Motorola Smartphone

08-31-2019 09:51
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SunsetRunner
08-31-2019 09:51
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This is fantastic!

08-31-2019 09:55
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08-31-2019 09:55
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We shall see, we shall see what happens and when. I hope 3.4 does the trick. Weird that fitbit did not acknowledge the issues up front. Lost a lot of credibility with me.
08-31-2019 14:50 - edited 08-31-2019 16:36
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08-31-2019 14:50 - edited 08-31-2019 16:36
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I would hope it is just an unexpected glitch in the app update and not a deliberate attempt to force people to purchase new devices.
How could you trust a company again if it did that?
Looking forward to the 3.4 version being a fix for what up to now has been a fantastic product and has helped me lose weight and maintain a much fitter, healthier lifestyle. I'd be really disappointed if I had to go elsewhere as I don't want a smartwatch, just a tracker.
08-31-2019 15:33
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08-31-2019 15:33
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been forced to replace a device. You just need to inform fitbit there is an
issue and be patient while waiting for the next update from fitbit which
will fix the issue.
At most you may have to unlink your device and relink it again on your
phone.
Again untill multiple people report the same issue they assume it is only
your device.

08-31-2019 17:50
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08-31-2019 17:50
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People HAVE been complaining by the dozens and have been blown off. My fitbit barely connects anymore.
08-31-2019 17:54
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SunsetRunner
08-31-2019 17:54
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Hundreds of people have reported the issue. Fitbit admits it's a known issue. It's easy to say "be patient and wait" but some of us rely on fitbit syncing to get discounts on our insurance premiums. Or some folks are doing stepbets or other challenges with money on the line. We need a reliable product, and a quick fix when something goes wrong.
08-31-2019 19:38
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08-31-2019 19:38
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Exactly, I was so close to entering a step bet costing $40 this summer and decided against it at the last moment. That would've been a waste if I had.
08-31-2019 20:29
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08-31-2019 20:29
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Agree..love my zip..keeps me honest and on track with my weight loss and exercise goals.
08-31-2019 21:09
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08-31-2019 21:09
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I tried that but it didn't help mine.
08-31-2019 21:09
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08-31-2019 21:09
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I've done it all but still not getting texts.
08-31-2019 21:11
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08-31-2019 21:11
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I think that's what I'm going to get. Fitbit has gotten enough of my money for their useless merchandise.
08-31-2019 22:47
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08-31-2019 22:47
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quite by accident I found a fix
it I keep tapping my fitbit until the lights look like
two litte eyes looking back and forth and then try to sync
it work.
I think it is a throwback to the old-school way we had to do
thing manually back when it first came out
like tapping it until the two little lights come on and fade to go
into sleep mode.
anyway its a pain to have to do every time, but its been working so far.

