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Syncing issues after update

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‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.

 

At this point it's ridiculous. 

 

 

Moderator edit: updated subject for clarity.

Best Answer
639 REPLIES 639

‎08-31-2019 07:31

‎08-31-2019 07:31

Going on day 2 running v3.3 on my Pixel with no sync problems. So I feel this definitely has solved it in my case.

 

V3.4 is not out on the play store for my device yet, so that is not an option for me.

 

I have received notification from the moderators that the post giving instructions on how to downgrade has been removed for "advertising a site where is promoted non official versions of the Fitbit app". So all I can say is if you choose to downgrade your software, make sure you are downloading it from a trusted site.

Best Answer

‎08-31-2019 09:01

‎08-31-2019 09:01

Finally corporate acknowledgement but my tracker is a Zip. No mention of it in their statement. Will this come under the "case by case" customer situation?  A software fix makes more sense... Is this just occuring with Android products or others ie Apple???  About due for phone upgrade but not if this problem is same across the board... Thoughts anyone???
Best Answer

‎08-31-2019 09:07

In response to LindaM1230

‎08-31-2019 09:07

Not a solution..my zip isn't visible to disconnect...even after the daily battery removal jumpstart. Today it carried over all of yesterdays steps...Garmin or another brand, looking better every day!
Best Answer

‎08-31-2019 09:11

In response to Gedeekay

‎08-31-2019 09:11

Apparently fitbit has incredible PR people because they managed to spin hundreds of complaints across several devices into a teeny little isolated problem on the Charge 2. What a bunch of BS.

Best Answer

‎08-31-2019 09:14

In response to SunsetRunner

‎08-31-2019 09:14

I recommend that everyone who is having an issue go onto the msn or cbc twitter & facebook feeds and clue them in as to what's really going on. Sadly the only way to get any kind of corporate fix nowadays is to publically call out the company. The squeaky wheel gets the grease!

Best Answer

‎08-31-2019 09:14

In response to Gedeekay

‎08-31-2019 09:14

I have the samsung 9, latest software etc. Same sort of sych issues as everyone else on this thread.

Best Answer

‎08-31-2019 09:24

In response to smfrunner

‎08-31-2019 09:24

Version 3.4 on the way?

Another thread from alyssafitibit says...

"At this moment, we've started the release of the latest app version 3.4. It is not out to everyone yet, but when it is my community post will be updated with this information. Rest assured, you will have it soon! 

 

If you had any issues with the last update: version 3.3.1, please wait to update to 3.4 to see if your issues are resolved. Thanks for everyone's cooperation. "

Best Answer

‎08-31-2019 09:24

In response to SunsetRunner

‎08-31-2019 09:24

I agree since I have a versa

Risa Lenney     Sent from my Verizon Motorola Smartphone
Best Answer
0 Votes

‎08-31-2019 09:51

‎08-31-2019 09:51

This is fantastic!

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0 Votes

‎08-31-2019 09:55

In response to SunsetRunner

‎08-31-2019 09:55

We shall see, we shall see what happens and when. I hope 3.4 does the trick. Weird that fitbit did not acknowledge the issues up front. Lost a lot of credibility with me.

Best Answer

‎08-31-2019 14:50 - edited ‎08-31-2019 16:36

In response to smfrunner

‎08-31-2019 14:50 - edited ‎08-31-2019 16:36

I would hope it is just an unexpected glitch in the app update and not a deliberate attempt to force people to purchase new devices. 

How could you trust a company again if it did that? 

Looking forward to the 3.4 version being a fix for what up to now has been a fantastic product and has helped me lose weight  and maintain a much fitter, healthier lifestyle. I'd be really disappointed if I had to go elsewhere as I don't want a smartwatch, just a tracker.

Best Answer

‎08-31-2019 15:33

In response to Sarinapixie

‎08-31-2019 15:33

I have had several app glitches with my one over the years. I have never
been forced to replace a device. You just need to inform fitbit there is an
issue and be patient while waiting for the next update from fitbit which
will fix the issue.
At most you may have to unlink your device and relink it again on your
phone.
Again untill multiple people report the same issue they assume it is only
your device.
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0 Votes

‎08-31-2019 17:50

In response to Gearhead

‎08-31-2019 17:50

People HAVE been complaining by the dozens and have been blown off. My fitbit barely connects anymore. 

Best Answer

‎08-31-2019 17:54

In response to Gearhead

‎08-31-2019 17:54

Hundreds of people have reported the issue. Fitbit admits it's a known issue. It's easy to say "be patient and wait" but some of us rely on fitbit syncing to get discounts on our insurance premiums. Or some folks are doing stepbets or other challenges with money on the line. We need a reliable product, and a quick fix when something goes wrong.

Best Answer

‎08-31-2019 19:38

In response to SunsetRunner

‎08-31-2019 19:38

Exactly, I was so close to entering a step bet costing $40 this summer and decided against it at the last moment. That would've been a waste if I had.

Best Answer

‎08-31-2019 20:29

In response to Sarinapixie

‎08-31-2019 20:29

Agree..love my zip..keeps me honest and on track with my weight loss and exercise goals.

Best Answer

‎08-31-2019 21:09

In response to Bvega58

‎08-31-2019 21:09

I tried that but it didn't help mine.

Best Answer

‎08-31-2019 21:09

In response to Jeeperific

‎08-31-2019 21:09

I've done it all but still not getting texts.

Best Answer

‎08-31-2019 21:11

In response to SteveSak

‎08-31-2019 21:11

I think that's what I'm going to get. Fitbit has gotten enough of my money for their useless merchandise. 

Best Answer

‎08-31-2019 22:47

In response to LindaM1230

‎08-31-2019 22:47

well I have a Flex and a galaxy J3
quite by accident I found a fix
it I keep tapping my fitbit until the lights look like
two litte eyes looking back and forth and then try to sync
it work.
I think it is a throwback to the old-school way we had to do
thing manually back when it first came out
like tapping it until the two little lights come on and fade to go
into sleep mode.
anyway its a pain to have to do every time, but its been working so far.
Best Answer
0 Votes