08-20-2019
15:29
- last edited on
08-24-2019
09:11
by
AndreaFitbit
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SunsetRunner
08-20-2019
15:29
- last edited on
08-24-2019
09:11
by
AndreaFitbit
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I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.
At this point it's ridiculous.
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
09-01-2019 02:28
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09-01-2019 02:28
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I did unlink but now it won't relink at all I have tried everything
09-01-2019 05:07
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09-01-2019 05:07
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Mine will work fantastic for a few days. Then device not found. From there it's a crap shoot of what might fix it. Worse update ever! I tried rolling back but continued to have issues. Which makes me wonder where the problem actually is. Fitbit please fix this!!
09-01-2019 05:13
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09-01-2019 05:13
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Constantly says looking for device while trying to sync. Never had a problem before so not happy with the new dashboard.
09-01-2019 05:23
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09-01-2019 05:23
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Yes. Failed to sync since 17th August.
No feedback from App developers.
If you've broken it,why not just roll back to previous working version of App rather than leave us with a worthless watch for all this time?
Do you care at all?
09-01-2019 09:30
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SunsetRunner
09-01-2019 09:30
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Just spent hours with fitbit online help. They are saying there is nothing wrong with their latest app update and that all of our out of warranty devices magically stopped working on the same week.
09-01-2019 13:32
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09-01-2019 13:32
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Yep, I'm certain that it's sheer coincidence that thousands of users started suddenly having sync issues immediately after the update.
09-01-2019 13:42
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09-01-2019 13:42
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numbers to play. Then when we win, we could all afford to replace our
devices!!
09-01-2019 13:44
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09-01-2019 13:44
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My Fitbit One randomly started syncing overnight. I did absolutely nothing, didn't restart or turn phone off/on, or mess with Bluetooth, or any of the millions of steps necessary to try to sync with this new app. It really got my hopes up. Of course, it's randomly NOT syncing now, so....back to frustration I guess.
09-01-2019 15:23
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09-01-2019 15:23
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Have a Zip trying to sync to my Samsung J7. Keep getting device not found. Worked great until latest update. Don't have time to waste on this stuff. If it continues, I'll just get an app on my phone and get rid of fitbit altogether.
09-01-2019 15:41
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09-01-2019 15:41
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Spend our winnings on ANYTHING but a fitbit product..
09-01-2019 16:35
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09-01-2019 16:35
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09-01-2019 16:36
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09-01-2019 16:36
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09-01-2019 18:46
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09-01-2019 18:46
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My wife and I both have zips that won't sync after the latest update unless we remove and reinstall the battery every time we want to sync.
09-01-2019 19:52
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09-01-2019 19:52
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It's absolutely amazing how little the Fitbit company seems to care.
09-01-2019 19:54
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09-01-2019 19:54
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Fitbit doesn't seem to care.
09-01-2019 19:58
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09-01-2019 19:58
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@8897, considering those parameters it's a little surprising that anything gets through with the current levels of dissatisfaction.
09-01-2019 20:05
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09-01-2019 20:05
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Same here will not sync after update!!
09-01-2019 20:42
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09-01-2019 20:42
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So glad I found this thread and know I'm not the only one. My Versa (bought less than a year ago) won't sync on it's own now since the update. I have to manually go into the app and hit sync, and even that doesn't work every time. I'm also not getting any notifications at all on it, so whatever they did in this update messed with the Bluetooth for sure.
09-02-2019 03:21
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09-02-2019 03:21
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After 2weeks of this nonsense, I'm done. Since Fitbit will not even acknowledge a problem or any of us here, I threw my zip paperweight in a drawer. It's been a long time since I've seen such a blatant lack of respect for such a large and loyal customer base.
I wish all of you here the best and good luck.
09-02-2019 05:49
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09-02-2019 05:49
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I am so *tired* of "device not found"
Come on fitbit! Fix your stuff!! This is unacceptable. A new fitbit is on my lost as a gift for my husband this year. Not happening if you're as unresponsive as this. This is unacceptable.
