Syncing issues after update

[SunsetRunner]

I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.

At this point it's ridiculous. 

Moderator edit: updated subject for clarity.

[Giggly]

I did unlink but now it won't relink at all I have tried everything 

[hoofbeats95]

Mine will work fantastic for a few days. Then device not found. From there it's a crap shoot of what might fix it. Worse update ever! I tried rolling back but continued to have issues. Which makes me wonder where the problem actually is. Fitbit please fix this!! 

[Carl7293]

Constantly says looking for device while trying to sync. Never had a problem before so not happy with the new dashboard.

[Muzag]

Yes. Failed to sync since 17th August.

No feedback from App developers.

If you've broken it,why not just roll back to previous working version of App rather than leave us with a worthless watch for all this time? 

Do you care at all? 

[nweikel]

Just spent hours with fitbit online help. They are saying there is nothing wrong with their latest app update and that all of our out of warranty devices magically stopped working on the same week.

[Adrienna27]

Yep, I'm certain that it's sheer coincidence that thousands of users started suddenly having sync issues immediately after the update.

[Happygrrl1]

It is an amazing coincidence. Perhaps Fitbit can supply us with lottery
numbers to play. Then when we win, we could all afford to replace our
devices!!

[Happygrrl1]

My Fitbit One randomly started syncing overnight.  I did absolutely nothing, didn't restart or turn phone off/on, or mess with Bluetooth, or any of the millions of steps necessary to try to sync with this new app.  It really got my hopes up.  Of course, it's randomly NOT syncing now, so....back to frustration I guess.

[Cnfusd12]

Have a Zip trying to sync to my Samsung J7. Keep getting device not found. Worked great until latest update. Don't have time to waste on this stuff. If it continues, I'll just get an app on my phone and get rid of fitbit altogether.

[Gedeekay]

Spend our winnings on ANYTHING but a fitbit product..

[Happygrrl1]

Absolutely right lol!!!

[Happygrrl1]

Clever way to post the site, thank you!

[Sabb8776]

My wife and I both have zips that won't sync after the latest update unless we remove and reinstall the battery every time we want to sync.

[Topcat02]

It's absolutely amazing how little the Fitbit company seems to care. 

[Topcat02]

Fitbit doesn't seem to care.

[Lilbiddy]

@8897, considering those parameters it's a little surprising that anything gets through with the current levels of dissatisfaction. 

[llhyde]

Same here will not sync after update!!

[Sjacobson90]

So glad I found this thread and know I'm not the only one. My Versa (bought less than a year ago) won't sync on it's own now since the update. I have to manually go into the app and hit sync, and even that doesn't work every time. I'm also not getting any notifications at all on it, so whatever they did in this update messed with the Bluetooth for sure.

[Shawn007]

After 2weeks of this nonsense, I'm done. Since Fitbit will not even acknowledge a problem or any of us here, I threw my zip paperweight in a drawer. It's been a long time since I've seen such a blatant lack of respect for such a large and loyal customer base.

I wish all of you here the best and good luck. 

[hoofbeats95]

I am so *tired* of "device not found" 

Come on fitbit! Fix your stuff!! This is unacceptable. A new fitbit is on my lost as a gift for my husband this year. Not happening if you're as unresponsive as this. This is unacceptable.