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Syncing issues after update

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‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

‎08-20-2019 15:29 - last edited on ‎08-24-2019 09:11 by Fitbit Moderator

I want to see how many of us are in this community. They can't lie to us all about this in a single thread of people still having this same issue.

 

At this point it's ridiculous. 

 

 

Moderator edit: updated subject for clarity.

Best Answer
639 REPLIES 639

‎09-04-2019 18:56

In response to Danforths

‎09-04-2019 18:56

I got 3.5 to sync with my versa once.. It won't do it again. This is crap! This is my 4th fitbit and might be my last. Fitbit won't even comment? 

Best Answer

‎09-04-2019 18:57

‎09-04-2019 18:57

I can't get my versa to sync. It synced once with 3.5 and not again... Totally useless update. 

Best Answer

‎09-04-2019 19:42

In response to hoofbeats95

‎09-04-2019 19:42

Got the new update, no change to my alta hr.

No syncing, no pairing. Still refuses to connect to my samsung a80.

Best Answer

‎09-04-2019 21:36

In response to Danforths

‎09-04-2019 21:36

Spent over an hour on an on-line chat with customer Service - the woman was great and I jumped through all the hoops she requested. She finally said I would need to get a new phone!! I asked her if Fitbit was going to pay for the upgraded phone and she quit chatting with me!!

 

Best Answer

‎09-04-2019 22:47

‎09-04-2019 22:47

Got the 3.5 update a few hours ago. Mine seems to be synching so far.

 

Still would have been nice for them to acknowledge that there was a problem.

 

Fingers crossed...

Best Answer

‎09-05-2019 00:28

In response to mmon77

‎09-05-2019 00:28

I have also just on the update and things seem better. I have a charge 3 and a Huawei p20 lite.

Long may it last!

Best Answer

‎09-05-2019 00:38

In response to lindastephens27

‎09-05-2019 00:38

I've just managed to reinstall and sync my blaze, but only on my tablet. It
no longer is recognised by my phone. Weird, but at least it's working
now...until the next "update" lol
Best Answer

‎09-05-2019 00:54

In response to leal536

‎09-05-2019 00:54

Is there any solution? Every morning I get a "not locating tracker" or "device not found" with a brand new Versa and Google Pixel 3. I have tried all of the usual solutions but nothing seems to work each day but luck! What is happening? 

Best Answer

‎09-05-2019 00:58

In response to SunsetRunner

‎09-05-2019 00:58

I had to install the app on my tablet in order to reinstall my blaze. It no longer is recognised by my phone. At least it's syncing now, but for how long?

Best Answer

‎09-05-2019 02:19

In response to Jenphilp

‎09-05-2019 02:19

I just had to unpair my versa because I was having syncing issues for an hour today, restarted my phone 5 times and kept logging out and back in. I had to re-add my Charge 2 in order to get through this workout this morning! Ugh!

Best Answer
0 Votes

‎09-05-2019 03:40

In response to mmon77

‎09-05-2019 03:40

(Hopeful)..after reading about another update last evening, I went to the dark side and completed the task. So far, my Zip and phone are BFF's again. No more removing/installing the same new battery for its only once a day kick start. It took a couple harsh emails to their customer support. They needed to pay attention to ALL our complaints to comprehend this was not a singular customer isolated problem. I hope Fitbit understands that their customers are their bread n butter. If you change what you put on the table, the family will find another table to sit at. 

Best Answer

‎09-05-2019 04:53

In response to Tammy6423

‎09-05-2019 04:53

Mine is worse after the update yesterday. At least before it sync occasionally. Now it is a pedometer

Best Answer

‎09-05-2019 05:39

‎09-05-2019 05:39

I haven't been able to sync my Flex for months! It will sync maybe once a week and then nothing. I am sick of this mess! Why did I spend good money on a device that can't sync with an app that was designed for it?!

Best Answer

‎09-05-2019 05:41

In response to Neverstoplol

‎09-05-2019 05:41

Yes. It's still working now. Before I could only synchronise when I
restarted the Fitbit one.
Best Answer

‎09-05-2019 05:51

‎09-05-2019 05:51

Have the note 9 and charge 3.  After the update on phone they don't talk anymore. Did everything they suggested and nothing has worked. Thought it was the tracker but the new one does the same. The phone finds the tracker but then just circles and won't sync. 

Best Answer

‎09-05-2019 07:08 - edited ‎09-05-2019 07:09

In response to Firefighter45

‎09-05-2019 07:08 - edited ‎09-05-2019 07:09

No Device Found

No Device Found

No Device Found

No Device Found

No Device Found

No Device Found

No Device Found

No Device Found

No Device Found

 

it's a broken freaking record.  Sometimes by magic, or the planets aligning . . .it works!  Then it repeats. 

 

No Device Found

No Device Found

No Device Found

No Device Found

No Device Found

No Device Found

No Device Found

 

FITBIT - PLEASE FIX THIS!!!!!!!!!!

Best Answer

‎09-05-2019 13:21

In response to TexasMom3

‎09-05-2019 13:21

Is anyone trying to fix this! I'm not motivated for walking because I don't reset my tracker until bedtime...This is too hard!

Sent from Yahoo Mail on Android
Best Answer

‎09-05-2019 13:38 - edited ‎09-05-2019 13:40

In response to Dizu

‎09-05-2019 13:38 - edited ‎09-05-2019 13:40

I was going to try the new update but I am now thinking I'll just stay on 3.1. At least I can get my Flex to sync daily (best way I've found is to try to pair it to the phone on bluetooth, and have it say pair rejected by Flex, until the little communication circle shows up, then after a couple of tries on the app, either to sync or just going back to yesterday and to today a couple of times, it syncs, though it rarely says syncing, the data just appears). I don't want to risk it being worse.

Turning off auto update on my phone is a pain though.

Best Answer

‎09-05-2019 14:02

‎09-05-2019 14:02

I have syncing issues and now my fitbit will not pair with my phone! Nightmare I asked for refund but cant get one until updates but not getting them either

Best Answer

‎09-05-2019 14:03

In response to JenK2008

‎09-05-2019 14:03

Me too! No dashboard so cant get any sync or pairing 

Best Answer