Syncing issues since 2.64 Android app update

[KateFitbit]

Fitbit Update: 1/29

Hey, everyone! I wanted to announce that Android app version: 2.65.1 has been fully released. If you haven't already, please update the app! This should help with syncing and also contains some improvements for those of you on Android 8.0 (Oreo). 

If you are on Android 8.0 (Oreo), please check out this help article with more information about the Notifications you are receiving from the app. Please let me know if this changes anything for you all. Our team is always at work to improve the Fitbit experience on Android. Thanks for your cooperation! 

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Fitbit Update: 1/22

Hi, Android users! Thanks so much for your patience while our team continues to investigate. 

If you continue to have difficulty syncing, please use an alternate device if available. I will provide any future updates here, so please stay tuned. 

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Fitbit Update: 1/19

Hi Android Users - Our team is aware that some Android users on Android 8.0 Oreo may be experiencing syncing issues since the Fitbit app 2.64 update.

Our Android Team is actively working on a fix and hope to have it resolved shortly. In the meantime, I recommend syncing to an alternative supported device or computer if possible. Thanks very much for your patience as our team works to resolve this as quickly as possible. More updates to come!

[Southern_Sonja]

The Fitbit Support crew were "so helpful" last week in instructing me bit by bit through the problem solving and never hinting that this is a widespread problem for Androids. I told them that it had not synced successfully for 10 days, but they gave me no indication that this problem had occurred to anyone else. I had not checked the community boards at that point to know that this is a problem with their update and not a fault of my device. Interestingly that they didn't recommend the alternative device method at first but it was their third recommendation to me.

The syncing problem was "solved" I thought through the alternative device method. I gave them a glowing comment on their "helpfulness." However, after receiving their recommendation to treat it as an alternative device, I find that the only way to sync my Alta to my Samsung Galaxy Core is the alternative device method. Going through that method daily or several times a day is not a solution. I certainly will not be upgrading my Alta to an Alta HR as the marketing emails keep imploring me to do until there is a solution to the syncing of my Alta. I will not be throwing good money after bad. I used the Alta successfully for one year until this "upgrade" has made my device useless.

I am not the happy camper that I was when they first gave me the recommendation of treating my device as an "alternative device." I was deceived as to the real source of the problem. I would be more understanding of the status of my device if the Fitbit Support crew had been truthful with me.

[rosler]

google fitbit 2.63 and install apk

[Scot74]

Did you turn your phone off completely before you reset your tracker and
then powered it back up .  I did mine last night and it has synced with
my phone on 3 occasions.  Once just after, again at the gym today and
the third time when I was in the O2 shop this afternoon.   I keep
waiting for it to fail but so far so good

[Scot74]

Did you turn your phone off completely before restarting your tracker?  
I didn't delete the app on the phone.   Just made sure the bluetooth was
turned on and the fitbit was showing as connected to it before I turned
the phone off completely.   My Fitbit has now synced on3 occassions
today - so far so good.

[Scot74]

They are about as much use as an ashtray on a motorbike.   I too did not
realise that it wasn't just me who was having the problem.  I have now
got my fitbit syncing with my phone - long may it continue.  I take it
you read the post about the advice I got from an O2 Guru??

[Scot74]

Ooops that reply was meant for sonya-southern

[Bear18]

Any news when the app will work on the android phone again?

[PedroJC]

For 9 days you can not synchronize with version 2.64. I have managed to download version 2.63 and with it I have been able to synchronize today's data, but it does not recover the data of the days that I tried to synchronize with version 2.64. Have you lost all those days?

______________________

Desde hace 9 días no se puede sincronizar con la versión 2.64. He conseguido descargar la versión 2.63 y con ella he podido sincronizar los datos de hoy, pero no recupera los datos de los días que he intentado sincronizar con la versión 2.64. ¿Se han perdido todos esos días?

[SunsetRunner]

I'll presume this is my issue - I suppose syncing to a less than perfect MacOS computer is better than nonexistent Android syncing for days now.

[PedroJC]

For 9 days you can not synchronize with version 2.64. I have managed to download version 2.63 and with it I have been able to synchronize today's data, but it does not recover the data of the days that I tried to synchronize with version 2.64. Have you lost all those days?

______________________

Desde hace 9 días no se puede sincronizar con la versión 2.64. Ha logrado descargar la versión 2.63 y ha podido sincronizar los datos de hoy, pero no ha recuperado los datos de los días que intentado sincronizar con la versión 2.64. ¿Se han perdido todos esos días?

[PedroJC]

Sorry I included the text in the previous post

[SunsetRunner]

I see 2.65.1 is available since 25th January. I don't see any update on Google Play store though, yet. Can someone answer how to get it - and does it solve this syncing issue?

I can't ask on the announcement post about 2.65.1 as it's been locked to replies.

[Scot74]

I did not lose my data as I was syncing on the computer (windows10) and when I did that it then "appeared" on my phone  which, lets be honest, was not the best but it was the only avenue open to me at the time

[judita1]

I have an old tablet that still has 2.61 in it. It sinks to my tracker
easily. But it had been 3 days since I had synced it. - It gave me today's
data right away, but took about 10 minutes to pick up the previous 2 days.

[JasonJ1052]

I have downloaded the APK to my computer and transferred it to my phone. When I try to run it, it gives me an error: "Application Not Installed." Do I have to remove the current (newer, broken) version before installing the older (working) version of the software?

[BLACKFALLS]

Yes you need to uninstall old first

[JasonJ1052]

Boom! That did it!!! Thanks a bunch! I just turned off Auto Updates so I think I'm set. Just need to remember to manually check for updates every so often.

Sad that Fitbit still doesn't think there's a problem despite users (aka unwilling alpha testers) identifying the problem and the solution.

[BLACKFALLS]

No problem glade it helped

[Colinm39]

A new twist to our syncing saga on V2.64.. Another response from my Support email was about the red dot exclamation error...

The earlier response was that it meant we had to do a forced sync, yesterdays, was that I had my Fitbits linked to another App.. Yes, because when I went through the attempted pairing and factory resets etc a few weeks ago I used the iPad and finally succeeded on the Windows 10 computer.

Before this I'm syncing and get the red dot exclamation. So I uninstalled the Apps on the iPad and Windows 10.. and... now occasionally still get the exclamation mark immediately after I sync.

I'm still waiting for 2.65.1 to see if my combination of phone and multiple Fitbits still sync..

[judita1]

And waiting, and waiting, and waiting, and wai.........