Target cardio load missing

[Newnewj]

My wife gets a little range drawn on her cardio load graph but mine is missing. Mine always says "no target" even though I have a couple weeks of data and it has pop up messages about take it easy or that I should target a range.

[LizzyFitbit]

Hi there, @Beaverfarthing.

Thanks for getting back sharing that the issue still persists. I'm sorry for this inconvenience and I've forwarded your post to our team so they can further investigate. Once I have more information from them, I'll share it with you.

[Jenseng]

Hi Lizzy! 

Thank you for your help. I'm still experiencing issues with getting the cardio load target. It used to show up but then it's gone now. I didn't wear my watch for 6 days but I've worn it for over a week since that period and the target cardio load still isn't showing up.

I've tried uninstalling and reinstalling the app, checking for app updates (none), and rebooting my phone. I have an inspire 3 and am on Android 15 OS.  If you need additional details, I'm happy to provide them. Does the 6 days without data mess up the cardio goal?

 

 

[LizzyFitbit]

Welcome on board, @Jenseng.

Thanks for sharing the steps that you've tried on your own, as well as screenshots of the Fitbit app. You've done a great job! Although you didn't use your tracker for a few days, the Cardio Load should have appeared the next day. Because this isn't your case, I'd suggest restarting your Inspire 3 to refresh its performance. Then open the Fitbit app and pull down on the screen to force a manual sync.

Continue wearing your tracker as you normally do and check if the Cardio Load Target appears the next day.

[Sheva7]

I have the same problem and it didn't work for me either. I tried everything. I used to get it everyday and for the past week I have nothing. Please help me fix this issue. 

[RiekoC]

Hello @Sheva7 

In order to help you, please provide some more information.

Which Fitbit device do you use? Which version of the Fitbit app are you using?

Are you getting a Daily Readiness score? Do you get your Resting Heart Rate (RHR) and Heart Rate Variability (HRV) metrics? Do you get sleep stages graphs?

My apologies if you've already reviewed this information. This help page explains how cardio load & target load are calculated, including what metrics are used by the algorithm (<-- click link)

[LizzyFitbit]

Welcome on board, @Sheva7. @RiekoC Thanks for your help.

@Sheva7 Thanks for trying the steps suggested above. As you may know, our team recently released a new update for the Fitbit app. I understand that you might have tried this before, but please make sure the Fitbit app is updated on your phone, reboot your phone and pull down on the screen after opening the Fitbit app to force a manual sync.

Wear your Fitbit device one more time and let me know if the Target starts appearing afterward.

[Sheva7]

Yes! Thank you so much. I have it now.

Moderator Edit: Personal info removed

[Beaverfarthing]

Hi Lizzie

I now have the cardio load showing - the process of switching to a Google account seems to have jolted it into visibility.