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Text Msgs only show Sender's name (RESOLVED)

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‎07-30-2019 11:42 - edited ‎01-16-2020 09:35

‎07-30-2019 11:42 - edited ‎01-16-2020 09:35

Fitbit Update: 9/12/19

 

Hey all!

 

We're still investigating and working on a fix for this text notification issue on Android. 

 

In addition to not receiving the correct text notification, we're now aware this is also affecting call notifications. Some of you may only see a previous caller's name and not the person actually calling you at the time you're receiving the notification. 

 

When we have more information for a fix, we'll announce it here in this thread. Please stay tuned for updates! 

Fitbit Update: 7/30/19

 

Hi everyone.

 

We're aware of these issues with receiving only the sender's name from your text messages. This appears to have started with the Fitbit for Android app version 3.0. If you're experiencing this yourself with your Fitbit device, please know we're working on a fix. 

 

While our team investigates this further, we just ask for your patience. Once I have information for a fix, I'll make an announcement here on this thread. 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer
795 REPLIES 795

‎07-30-2019 08:53

In response to EricaCsunyo

‎07-30-2019 08:53

I have a fitbit Alta and I am also having the same issue. I see several people saying they reset their charge by holding down a button. That  I am aware of , I don't have a reset button. Any advice on this?

Best Answer
0 Votes

‎07-30-2019 09:11

In response to cfmiller176

‎07-30-2019 09:11

For the Alta the button is on the USB plug end that goes into the wall
charger, not the end attached to the Alta.
Best Answer
0 Votes

‎07-30-2019 10:51

In response to Corzine23

‎07-30-2019 10:51

My alta is also having the same issues and I've tried everything. 

Best Answer
0 Votes

‎07-30-2019 11:56 - last edited on ‎07-30-2019 17:41 by Fitbit Moderator

In response to SandyHek

‎07-30-2019 11:56 - last edited on ‎07-30-2019 17:41 by Fitbit Moderator

I just updated the newest version yesterday....hoping they fixed the
software issues!! But NOPE!! Not fixed yet! Very frustrating!!!

Moderator edit:  removed personal information

Best Answer

‎07-30-2019 12:50

In response to Dseats116

‎07-30-2019 12:50

man, Fitbit is just one problem after another. Half the time it doesn't sync or god knows what. My Charge 2 hasn't tracked floors for like a year. And now this is taking like a month to fix.

Best Answer
0 Votes

‎07-30-2019 16:12

In response to kmolstre

‎07-30-2019 16:12

Fitbit Update: 7/30/19

 

Hi everyone.

 

We're aware of these issues with receiving only the sender's name from your text messages. This appears to have started with the Fitbit for Android app version 3.0. If you're experiencing this yourself with your Fitbit device, please know we're working on a fix. 

 

While our team investigates this further, we just ask for your patience. Once I have information for a fix, I'll make an announcement here on this thread. 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer

‎07-30-2019 16:43

‎07-30-2019 16:43

I'm not receiving any text notifications, name or otherwise.

Best Answer

‎07-30-2019 17:22

‎07-30-2019 17:22

I am not even getting the senders name anymore.  When I get a text to my phone nothing st all comes through. Its also happening with another app I use all the time for messging

Best Answer

‎07-31-2019 04:38

‎07-31-2019 04:38

I had same issue too, my versa update to least version and fitbit to v3.2 too.

I don't get any call or messages notification too. Had try follow all step guide help. But not successfully. 

Developer fix this issue asap. 

Best Answer

‎07-31-2019 12:50

‎07-31-2019 12:50

Good! I thought it was me. Hopefully you can get this fixed quickly. I depended on this feature quite a lot.

Best Answer

‎07-31-2019 14:36

‎07-31-2019 14:36

No longer receiving text notifications on my charge 2. I use a Samsung phone. 

Best Answer

‎07-31-2019 15:06

‎07-31-2019 15:06

Hi AlessFitbit, my Charge 2  is no longer receiving text or call notifications from my Android phone. Worked fine until this update. Sure hope the devs are working on a fix, this appears to be a serious, global problem. Many unhappy customers! You should let us know the status, ASAP. Thank you.

Best Answer
0 Votes

‎07-31-2019 19:58

In response to cmoneylady

‎07-31-2019 19:58

Same with me.  I stopped receiving any text notifications.  Others will come through such as Snapchat or a calendar event alarm, but I also heavily rely on the text notifications on my watch and really need this feature back. 

Best Answer

‎07-31-2019 23:24

‎07-31-2019 23:24

I have a Google pixel 2 and am having the same issue. It will show who is texting but not the message itself. It is very frustrating since I can not always look at my phone at work. And to think I was looking at upgrading. 

Best Answer

‎08-01-2019 15:10

In response to SunsetRunner

‎08-01-2019 15:10

How do i switch off auto app update feature on fitbit?

Best Answer
0 Votes

‎08-02-2019 10:06

In response to Dseats116

‎08-02-2019 10:06

Good to see the moderators are still reading these messages at least.

 

Got the firmware update for my Charge 2, nothing has changed though.  It has been about a month now.  This is such a bummer and is really leaving a bad taste in my mouth about Fitbit.

Best Answer

‎08-02-2019 14:01

In response to Dm1317

‎08-02-2019 14:01

Same.  Samsung 9+.  Was working fine now just sender name with no detail.  Annoying.

Best Answer
0 Votes

‎08-03-2019 16:09

‎08-03-2019 16:09

Yep...having the same issue.   Glad I looked here and figured out I'm not going crazy!

@AlessFitbit wrote:

Fitbit Update: 7/30/19

 

Hi everyone.

 

We're aware of these issues with receiving only the sender's name from your text messages. This appears to have started with the Fitbit for Android app version 3.0. If you're experiencing this yourself with your Fitbit device, please know we're working on a fix. 

 

While our team investigates this further, we just ask for your patience. Once I have information for a fix, I'll make an announcement here on this thread. 

 

Best Answer
0 Votes

‎08-04-2019 06:59

‎08-04-2019 06:59

Same problem here i work with kids school is abput to start i need this fix sooner rather then later

Best Answer

‎08-04-2019 12:02

‎08-04-2019 12:02

I have a Fitbit charge 2 and am experiencing the same issues with the Fitbit not showing the content of the text messages just the persons name who has sent it. All my settings are correct and like other people I have tried everything like logging off, deleting and loading the app.  I hope this can be sorted soon as it's very frustrating. 

Best Answer
0 Votes