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Text Msgs only show Sender's name (RESOLVED)

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Fitbit Update: 9/12/19

 

Hey all!

 

We're still investigating and working on a fix for this text notification issue on Android. 

 

In addition to not receiving the correct text notification, we're now aware this is also affecting call notifications. Some of you may only see a previous caller's name and not the person actually calling you at the time you're receiving the notification. 

 

When we have more information for a fix, we'll announce it here in this thread. Please stay tuned for updates! 


Fitbit Update: 7/30/19

 

Hi everyone.

 

We're aware of these issues with receiving only the sender's name from your text messages. This appears to have started with the Fitbit for Android app version 3.0. If you're experiencing this yourself with your Fitbit device, please know we're working on a fix. 

 

While our team investigates this further, we just ask for your patience. Once I have information for a fix, I'll make an announcement here on this thread. 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

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795 REPLIES 795
Great question!!! I have no idea I looked myself following your comments
but doesn't seem you can install older version
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Since the new Fitbit update I dont even get the name on mine 

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The names are finally back on mine...I've tried everything....I really miss
the text messaging as I do not always carry my phone on me....with that
feature I can read it and only go for my phone if necessary!
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Now getting a notification that I have a text but says
View message
Which defeats the purpose if I can read it on my blaze
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I now get view message that's it ! I have to go to phone to read which
completely defeats the purpose of fitbit message
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I get "view message" when I have more than one unread message. Which is also useless.

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Can the up load be reversed 

Sent from Yahoo Mail on Android
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Not that I'm aware of but im not the most technical
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I've provided instructions for downgrading to 2.95 above.

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Thanks you are a star just managed to delete the newest version and go back
to 2.9 and the texts are back I probably sounded a bit **ahem** about it but my
personal circumstances I need to see text without opening phone
My only question now is why didn't Fitbit simply tell me to revert back
??????
Thanks again!
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Reverted to version 2.9 via Google not play store
Deleted latest version 1st and replace with 2.9 avoid auto updates tho 👍👍
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Me too! I have tried everything. Thought I was the only one 🙄 please hurry and fix it.

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Confirmed, everything works again as expected with v2.95 of the app.

 

lpendy - thank you, you're a hero!

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What is the status on this issue?  I am now getting incorrect names with texts and calls, and I am still not receiving messages.

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Yes my notifications do the same thing, only the sender's name or number shows up, (twice), but no message.

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I'm not even getting the name of the sender now 
Sent from Yahoo Mail on Android
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How did you do this ,I cant find a download on Google  cheers 
Sent from Yahoo Mail on Android
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I got onto the site but couldn't find the Fitbit 2.95 download  any advice please 

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Delete newest version and download version 2.9 from google and stop automatic update 

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Delete latest version and download 2.9 from Google and ul be sorted 

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