Text Msgs only show Sender's name (RESOLVED)

[AlessFitbit]

Fitbit Update: 9/12/19

Hey all!

We're still investigating and working on a fix for this text notification issue on Android. 

In addition to not receiving the correct text notification, we're now aware this is also affecting call notifications. Some of you may only see a previous caller's name and not the person actually calling you at the time you're receiving the notification. 

When we have more information for a fix, we'll announce it here in this thread. Please stay tuned for updates! 

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Fitbit Update: 7/30/19

Hi everyone.

We're aware of these issues with receiving only the sender's name from your text messages. This appears to have started with the Fitbit for Android app version 3.0. If you're experiencing this yourself with your Fitbit device, please know we're working on a fix. 

While our team investigates this further, we just ask for your patience. Once I have information for a fix, I'll make an announcement here on this thread. 

[Zigbell]

I was the same.  I tried to use the old update from that site but surely phone keeps updating with current updates.  I give up.  Thinking of getting a different brand as this  was one of the reasons I selected this fitbit as it was a great and useful tool but sadly they don't seem to be in any hurry to fix it so maybe they will loose lots of customers instead. Sent from my Samsung Galaxy smartphone.

[Tt70]

Hello, any update on Fitbit fix on not receiving texts on Fitbit charger 2? Still receiving sender name only. Please let this community know!! Thx.

[LucW]

Then I have news for you. I just received an update of the app and now... I do not even receive the sender's name anymore. My Charge 2 just remains stum when I receive a text message.

Fitbit is slamming the door in their own face and I don't even care anymore.

[Chefplus]

I have switched the messaging from Android Messenger to Verizon Messenger app and it is working. While I don't like it as much as the stock Android it is a workaround until Fitbit gets on the ball and fixes the issue properly.

[Juliec12804]

How did you set it up

[lpendy]

Well, well take a look at this:

https://www.cbc.ca/news/business/fitbit-charge-2-firmware-update-battery-1.5258511

[LucW]

Thank you very much for this link. Although it is a different issue than
the one we are suffering from, it clearly shows the way fitbit is treating
its customers.

As I said before, the do not care. They just want to sell their very
expensive trackers.

My next tracker wil not be made by fitbit and I really hope that most
readers will do the same.

[toddsdonald]

Interesting you mentioned that, because I noticed with the most recent
Android Google message app upgrade, the notification sound is almost
inaudible. Maybe the messaging app is jacked up.

[Sonoguy]

Just wondering how many people on this thread use Google messages. If it is most, maybe Google and Fitbit are not playing nice at the moment?

[mommyshawna]

If you mean the built in Android messenger app that comes on the phone for
receiving and sending SMS and MMS messages, then I do. I have an unlocked
phone and don't used Verizon or ATT. I have H2O for my carrier.

[Francl27]

I did my charge update a week ago. Didn't do anything else, and yesterday out of nowhere I was able to get messages again.

So weird.

[Pamyacca49]

My calendar  evensts started showing up but no text messages or phone calls now. I don't know what I am going to do.

[JennerX]

I went to google play on Thursday and noticed Fitbit had an update. Which is weird that my phone didnt automatically update. After I updated I started getting message texts again! Finally! 

[lpendy]

What was the version of the app? Also, what Fitbit device do you use?

[JennerX]

I use the Charge 2. The Fitbit app version is the newest one on Google Play 3.3.1, and since installing it my Fitbit works again. It's even better because it now shows the text message sender on one line then the actual message scrolls under the name. 

[lpendy]

Interesting. That version was released on August 15th. Many have tried it and it's not worked properly. What messaging app are you using?

[Syera]

That's the version I have. I also have the charge 2 and it's not working for me. Super frustrating..

[LucW]

I checken and found to have version 3.4
And that does not work at all. No sender, no text and no vibration when a
text message comes in. It's even worse than before.
I use the Google message app.

[JennerX]

I just use the SMS messenger app that came with my samsung s10 phone. My phone normally just automatically downloads app updates on it's own, but for some reason I had to actually manually click on the update for the Fitbit 3.3.1 update.  

[Syera]

I have the note 9 and the 3.3.1 version and still only getting senders name for text. Even just deleted the fitbit app and reinstalled it.