Text Msgs only show Sender's name (RESOLVED)

[AlessFitbit]

Fitbit Update: 9/12/19

Hey all!

We're still investigating and working on a fix for this text notification issue on Android. 

In addition to not receiving the correct text notification, we're now aware this is also affecting call notifications. Some of you may only see a previous caller's name and not the person actually calling you at the time you're receiving the notification. 

When we have more information for a fix, we'll announce it here in this thread. Please stay tuned for updates! 

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Fitbit Update: 7/30/19

Hi everyone.

We're aware of these issues with receiving only the sender's name from your text messages. This appears to have started with the Fitbit for Android app version 3.0. If you're experiencing this yourself with your Fitbit device, please know we're working on a fix. 

While our team investigates this further, we just ask for your patience. Once I have information for a fix, I'll make an announcement here on this thread. 

[LindaAZ]

Does anyone else have the following problem? After I downgraded to the 2.95 version of the App, phone numbers and text messages finally started coming through again. However, just the other day they stopped altogether! I did not do any further updates but for some reason what was finally working again is no longer working now. I am not getting either phone number OR text messages on my Fitbit any longer. I'm fit to be tied! 

[Swimmom1245]

Make sure Google Play didn't update it. I had auto updates turned off but after about a week it updated somehow. Has happened to me a couple of times. Had to uninstall and reinstall 2.95.

[LindaAZ]

Thanks for your reply. I did check and the update did not install... I'm still running on 2.95 but still no notifications at all. Ugh!

[lpendy]

Make sure notifications are turned on for your device. I accidentally turned them off once. Only other thing I can think of is double checking permissions for the app.

[LindaAZ]

Yes, notifications are turned on in both the Fitbit App and in my phone's App Notifications. I have done nothing differently that I'm aware of but these notifications just stopped out of the blue. Not even getting my calendar notifications. Strange, though, because I have my bedtime reminder set to 11:15 pm on my Fitbit App and that still works. I appreciate your feedback, though, thanks!

[Swimmom1245]

Did you try the test call?

[kayem1955]

LindaAZ- I had to go back to version 2.90 to get it to work again. 2.95 never did correct the problem for me- I was not receiving any texts, calls, or calendar notifications. Those all stopped with the 3.X version. All fitbit notifications (alarm, reminder to move) have neer had an issue. But yesterday all phone notifications stopped again, including test call. I restarted phone today and it is again working.

I am staying on 2.9 - it does everything need it do.

[Zigbell]

Its a charge 2 and i tried 2.95 and 2.9

But wouldn't download on my Samsung s10 

[Syera]

How do you go back to 2.90 version? 

[IAmAlsoJohn]

I've confirmed for myself that this is only a problem with Google's Messages app. My Charge 2 is still able to display message contents if I set it to notify for Facebook Messenger.

[Swimmom1245]

I use the installed messaging app on Android Samsung S10e and it does not work so it unfortunately goes beyond Google

[pizzaboy192]

Throwing my issue in as well. This bug affects Blaze units as well, but if no content is sent the watch doesn't display the notification. Rolling back to 2.95 fixed it for me, so this issue is tied to (or the same as) the one affecting blaze owners.

[SunsetRunner]

Is this a problem for all Fitbits on Android devices or only older Fitbits on Android devices? I have a Fitbit Alta, which I know is old since they no longer manufacture it. Is this a ploy to get me to upgrade to a new Fitbit, or should I just bite the bullet and buy a Google watch and abandon Fitbit altogether. I've had this issue for months now, and I find it hard to believe that the geniuses at Fitbit can't figure it out. 

[LucW]

It may be a way to force you into buying a new tracker, who knows?
Anyway, my new tracker will not have the word Fitbit on it.

[Vonnie68]

Is there any more news on the text showing on a Fitbit charge 2 after the update in August. Mine is still showing the name of the person text8ng but not the message.

[HotPilatesJunki]

How do i downgrade?

Sent from Yahoo Mail on Android

[Jennifer410]

Maybe if we all call Fitbit Customer Service and complain or threaten to get
a new brand of tracker watch, they'll finally listen to us. 877-623-4997.

[LizzyFitbit]

Hi everyone. I'm sorry for my delayed response, and I'm glad to see you participating in the Fitbit Community Forums.

Thanks for the information provided, as well for the troubleshooting steps that you've tried to receive your text notifications correctly. I see where are you coming from about this situation, and I apologize for the experience that you're experiencing. Our team is aware of the text notifications issues which has affected some of our devices, and they're further investigating to bring a solution to all of you. While I don't have a time frame when this will be fixed, be sure that your comments will not be taken for granted and will help us to improve the performance of the Fitbit app and overall environment.

If you need anything else, don't hesitate to reply back.

[Lilbiddy]

Hi everyone, has anyone got 3.4 yet. I heard that someone has and has messages. Give us all a heads up if you try it when available and let us know what, if anything, happens.

Cheers. 

[LucW]

I have version 3.4 and I receive nothing anymore. Where with the previous
version my Charge 2 would vibrate and show the name of the sender, now
there is absolutely nothing...