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The redesigned Android Fitbit app is rolling out!

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‎09-19-2023 13:03 - edited ‎03-20-2024 13:00

‎09-19-2023 13:03 - edited ‎03-20-2024 13:00

Hello everyone!

I would like to announce that the redesigned Fitbit app starts rolling out today! This new app will help you reach your goals, and bring the health and wellness information right on hand.

Check out our latest blog for how to get the most out of the new app. 

Note: Please be patient if you don't see the update right away, as it will take some time to roll out completely.

Happy stepping!


LizzyFitbit_2-1695145726394.png

Best Answer
1,339 REPLIES 1,339

‎10-09-2023 04:48

In response to Beanjamin

‎10-09-2023 04:48

It’s awful. 

Best Answer

‎10-09-2023 05:16

‎10-09-2023 05:16

😡The new app set up is awful and does not provide the information I need. I would like to go back to the old one.  I am considering not paying for premium again.  I'm very disappointed!!!!! 

Best Answer

‎10-09-2023 06:37

‎10-09-2023 06:37

Looking for the Mindfullness Sleep audio from Oren.  I had it in my favorites...nope, not there.

Anyone know what the audio is called?

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0 Votes

‎10-09-2023 06:57

In response to Linz16

‎10-09-2023 06:57

I now have to trigger the recording of a walk. This morning I forgot to end the walk for about 13 minutes. Every time I edit the exercise and change the duration from 46 to 33 minutes and save the change the app immediately changes it back to 46 mins.

Best Answer

‎10-09-2023 07:45

In response to SunsetRunner

‎10-09-2023 07:45

I've had no problems with the one I found at the top of the searches -
seems to be straight archive of previous Fitbit updates.
Best Answer

‎10-09-2023 08:09 - last edited on ‎10-26-2023 12:42 by Fitbit Moderator

In response to Dean_Morrison

‎10-09-2023 08:09 - last edited on ‎10-26-2023 12:42 by Fitbit Moderator

Haha!  It's nothing like the previous!

Why do I have to scroll way down to get to the important stuff, like HEARTRATE!? Is there a way to change the order of what we see on the app? If not, I'm done with Fitbit.

Between issues with Versa2 and now this space app that you have to scroll way down to see heartrate, I doubt very seriously I'll be buying this brand again!

 

Best Answer

‎10-09-2023 08:38

‎10-09-2023 08:38

When are they going to fix this ugly front page.  Everyone complains about it. Plus I can't tell quickly if my FitBit is charged.   I don't know whose idea it was to change it from colorful to drab.  I got to where I don't like using the app.  Really aggravated.

Best Answer

‎10-09-2023 09:12 - edited ‎10-10-2023 11:50

‎10-09-2023 09:12 - edited ‎10-10-2023 11:50

Updated 10/10/2023: I found the exercise tracking. I overlooked the plus on the home screen. Version 4.00.1 of the android version will take some time to get used to. Not sure the version is an improvement.

Best Answer

‎10-09-2023 09:39

‎10-09-2023 09:39

To Fitbit customer services

The amount of negative feedback regarding the new interface is really quite staggering and yet you remain resolutely silent; hoping the customers will give up moaning and accept the abomination you call progress. Your lack of customer support on this issue is really quite impressive; it needs documented somewhere on how to loose customers the quick way. The response that we the customers have no option but to accept this backdate is disgusting and shows no concern for what your users want. I have cancelled my premium subscription and will no doubt move to a different device, following the many others who have already chosen this path.

I do hope your strategy of alienating your customer base has been worth it.

Yours sincerely 

A once loyal fitbit user.

Best Answer

‎10-09-2023 09:56

In response to Beanjamin

‎10-09-2023 09:56

How can I install the older version? Any help?

The new app is really stupid. I am so frustrated. 

 

Best Answer

‎10-09-2023 10:45

In response to SunsetRunner

‎10-09-2023 10:45

As much as I hate the thought of buying an Apple Watch, I think I might need to. This new app is awful!

Best Answer

‎10-09-2023 12:28

In response to TanyaGilsey

‎10-09-2023 12:28

I've just cancelled my premium payment after having it for years 😞

Best Answer

‎10-09-2023 13:19

In response to Bangtan23

‎10-09-2023 13:19

That’s exactly what I thought! I’m waiting for my new Apple Watch to arrive. It isn’t JUST the new dashboard which I loathe, but add in the appalling attitude FitBit is exhibiting to customer complaints and that totally ended my loyalty to FitBit! It’s not totally unexpected as FitBit customer service has always been seriously flawed, but this response, choosing to totally ignore customer complaints! That was the final straw for me that ended any loyalty to FitBit. 

Best Answer

‎10-09-2023 15:56

‎10-09-2023 15:56

For all the reasons that have been stated ad infinitum, I want to add my voice to all those that desire the rollback of this latest app update.

Best Answer

‎10-09-2023 16:04 - edited ‎10-09-2023 16:05

In response to EastsideClay

‎10-09-2023 16:04 - edited ‎10-09-2023 16:05

So disappointed with the newest update for FitBit!  It's ugly, blah, boring with no imagination.  It was colorful, informative with more data, now it's bargain basement data.

Who thought this was a good idea???  Change it back please.

Best Answer

‎10-09-2023 16:27

In response to WillowRhu

‎10-09-2023 16:27

I won't renew premium. I have found some of the things, some data that I thought was missing it takes many more clicks to get to what I want, like past steps and exercise workouts. And some things like the battery percentage are still missing.

Best Answer

‎10-09-2023 16:37

In response to WendyB.

‎10-09-2023 16:37

I agree. The update is ugly, less informative, and has less editing ability: a real letdown.  Please restore previous version. 

Best Answer

‎10-09-2023 17:15

‎10-09-2023 17:15

What a disaster, this updates usability is so poor, how can I go back to the previous version.

Best Answer

‎10-09-2023 17:19

In response to Matwood

‎10-09-2023 17:19

I agree it's bad and would like to revert also. There are multiple statements on that topic on this thread. Officially you cannot roll back. Unofficially you can go outside of your app store and download an older version of the app file type. But normally I don't trust outside sources, it could be all right. Or it could get sketchy.

Best Answer

‎10-10-2023 01:58

In response to jhardy93

‎10-10-2023 01:58

I've had no problems with the one I found at the top of the searches -
seems to be straight archive of previous Fitbit updates.

Best Answer