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Tracker not found error

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‎04-09-2016 12:11

‎04-09-2016 12:11

After your latest update for the Android app, approximately 90% of the time I get a Tracker not found error when I try to sync.

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3 REPLIES 3

‎04-10-2016 11:38

‎04-10-2016 11:38

@UoMGoBlue Welcome to our Community! Try logging out from the app, restart your phone and log back in. Also restart your tracker. Since you didn't specify which tracker you have you can check our help site which contains instructions for all our devices.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-10-2016 11:44

In response to AlvaroFitbit

‎04-10-2016 11:44

Thanks! I have a Charge HR. When I restart my phone, it will usually sync the next time, but then the majority of the time after that I get the Tracker not found error. I shouldn't have to restart my phone every time I want to sync. This has been going on since the last app update.

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‎04-10-2016 13:29

In response to UoMGoBlue

‎04-10-2016 13:29

@UoMGoBlue Try restarting your tracker as per the instructions above. If this doesn't work then please follow these instructions.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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