Unable to add a second device, only replace.

[NPrih]

I currently have a FitBit Versa, and received a flex 2 for the holidays to use during workouts.  When I go to setup the new device, it only lets me replace the Versa.  Not add a second device (flex 2).  

Seems this is functionality that feel off in a recent update?

Is there a way around it?  Or have to wait until it's fixed?

Moderator Edit: Clarified subject

[MakMak · Accepted solution]

Hi, @NPrih! I think this is a recently added glitch. The only thing that might work is adding the Flex 2 in first and then adding the Versa back in. I think the issue might be with the newer "smartwatches." With them, there are limitations on what you can have on the app.

[NPrih]

Totally worked.  Thanks!

[OneLove73]

I have a Versa and my job gave me a Charge 3. I am unable to add the Charge 3 without switching out the Versa. I tried adding the Charge 3 first and then the Versa, but is still replaced the other. Help! 

[MakMak]

@OneLove73the Versa and Charge 3 should not be able to be on an account at the same time. This is intentional with Versa, Ionic, Charge 3, and Versa Lite. The only workaround that I know of is to find an old Android version that still lets you add them both.

[DaleVamos]

I have purchased two Inspire Hr for my children. The iOS app will not let me add the second. How do I set them up?

[SunsetRunner]

The only workaround is to set up a new account.  I don't want 2 accounts.  If I add a second account, Fitbit wants a different email account.  I prefer to not provide another email account.  One would think that Fitbit wouldn't want people to have multiple accounts either.  We need a solution.   I use my older devices when doing yard work, swimming, or going to the hot tub or sauna.  I would prefer that all of my steps for the day total together.  This is frustrating.

[Alpenny]

Agree, not being able to add a second device is frustrating.  Come on Fitbit, there are many of us who need flexibility to use a charge 3 for work & Versa 2 for personal use.  Please work on a fix!

[NPrih]

I was able to resolve by removing my existing device from the profile,
adding the new device to the profile and then adding the old device back to
the profile.

Has worked seamlessly ever since.

[SunsetRunner]

It only works with older devices.  It will not work with a Charge 3 and a VERSA Lite.  😞  

I think it would be great if I could remove my Versa Lite, add my Charge 3 to the account and NOT lose my steps taken that week with the other device.  That doesn't work either.  I prefer my Charge 3 for swimming.   I like the VERSA lite for every day wear.  

This needs to be fixed.  

[Maltie]

I was going to purchase a versa lite for the same reason but since the APP will not allow for both a charge 3 and a versa lite there is no reason to purchase any other fitbit.

[Maltie]

Seems like a very poor marketing and sales position by the fitbit developers

[SunsetRunner]

I agree. Had I known this I may not have purchased the versa lite.

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[katsrevenge]

Just bought a Versa 2 for a nicer at-work device.

It used to work.. why would they take AWAY functionality??

I feel ripped off.

[GymRat1]

Most definitely would  not have purchased the verse to 3 if I realized I couldn't add it to my account. I too, use different devices for different purposes.   Google should support the fact that we want to purchase more than one device and let us do what we want with them. If I can't find a way to add this versus replace, it will be returned and I'll be seeking option by another company. This really ticks me off. 

[Stuhar]

Bought  new versa 4 for my wife as her versa 2 heart monitor  stopped working,  she wanted  to use the versa 2 in her pendant  case for work as she is a nurse. But app wouldn't  Let her  add the versa 4 as extra  just  replace,  we even  tried  adding  back the  versa 2 afterwards  and it wanted to replace the  versa 4.

This is  shocking  ,the app needs  a big  update  to fix this.