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Unable to login to the app

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‎03-04-2020 16:55 - last edited on ‎03-05-2020 15:36 by Fitbit Moderator

‎03-04-2020 16:55 - last edited on ‎03-05-2020 15:36 by Fitbit Moderator

I can sign in to my account on the webversion w/o an issue, but can't on my phone. Is there an android app issue today?

 

 

Moderator edit: Subject for clarity

 

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‎03-05-2020 16:02

‎03-05-2020 16:02

Hi @KuFung, welcome to the Fitbit Community!

 

Thanks for letting me know that you are not able to login to your account on your phone. I've moved your post to the Android board because it's more related to the topic.

 

Actually, a new version of the Fitbit app for Android (3.16) was released yesterday. For more information about it, click on this link. If you haven't updated it, this may be causing the issue.

 

If have updated it and you are still unable to login, please let me know if you get an error message and if possible please post a screenshot. 

 

Keep me posted. 

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