help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sync Charge 2 with Samsung Galaxy A40

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-24-2019 13:18 - last edited on ‎10-28-2019 18:03 by Fitbit Moderator

‎10-24-2019 13:18 - last edited on ‎10-28-2019 18:03 by Fitbit Moderator

Since update my fitbit won't sync to  my galaxy a40. Been in touch with Fitbit,  got various things to try still not working. Eventually got told my phone wasn't supported, however it was before update. Anyone else got the same issue?

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎10-28-2019 18:03

In response to LostEchoes

‎10-28-2019 18:03

Hello @CW19, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to my attention and troubleshooting your device prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Keep in mind that the Samsung Galaxy A40 is not listed as a compatible device with our products and services, therefore, you may experience connection difficulties with it.

 

@LostEchoes Thanks for the helpful information that was shared in your post. 

 

I'll be around, let me know if you have any additional questions.

Best Answer
0 Votes

‎12-25-2019 23:03

In response to RicardoFitbit

‎12-25-2019 23:03

I am extremely upset about the samsung a40 not being compatible with the fitbit charge 2. My husband bought me the watch last Christmas and it is now useless and only fit for the bin. Why can't the tech guys make the samsung a40 compatible?

Best Answer
0 Votes