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Unable to sync Versa 2

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‎03-07-2020 06:12 - last edited on ‎03-08-2020 18:41 by Fitbit Moderator

‎03-07-2020 06:12 - last edited on ‎03-08-2020 18:41 by Fitbit Moderator

I have a versa 2 and I cannot sync since yesterday. My phone is samsung a8 star. The phone syncs with aria 2.

 

Moderator edit: Subject for clarity 

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‎03-08-2020 18:40

‎03-08-2020 18:40

Hi @carminam, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to my attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted.

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