Update your Fitbit App by September 30, 2024

[AndreaFitbit]

In order to ensure an optimal experience, please take a moment to update your Fitbit app to the latest version by September 30th for those using Fitbit app versions 3.00 to 3.90 and 4.00 to 4.21. If you wait beyond that date to update, the Fitbit App could experience performance issues.

Visit the Google Play Store to update the Fitbit app.

To determine your app version:

For Fitbit App 3.00 - 3.90
Google Account: Today > Account Menu (Top Right Icon) > Help > Version
Fitbit Account: Today > Account Menu (Top Left Icon) > Help & Support > Version

For Fitbit App 4.00 - 4.22 (and higher)
Google Account: Today > Google Account Menu (Top Right Icon) > Help > App Version
Fitbit Account: Today > Settings (Top Right Gear) > Help > App Version

[Fotomaker01]

Thx. Did you have to uninstall the newer rel. app 1st or could you overwrite it with the older (working) app? Oh, I just saw your last sentence about deleting curr. release. That makes me nervous.

I don't want to risk losing all my (14 years of) historical Fitbit data and I've been told some of my apps will do that if one uninstalls ...

[charonodaemon]

had to uninstall the new version before loading the old.

Not sure what historical data you're tracking, but my weight measurements go back to when I first started using this in 2015.

Exercise logging did pitch some wonky numbers, but have to scroll through instead of selecting a time frame. This is still pulling exercises logged with the device well before the first of the year. 

I don't think the data is erased, it's their end not populating it on the "latest and greatest." 😠😡 SMMFH

Hope this helps!

[Fotomaker01]

Good to know. Thx!

We shouldn't have to be jumping through these kinds of hoops just to have working fitness/health tracking devices and/or apps to collect/summarize the tracker data.

Clearly, Google either doesn't have the software engineering chops to correct the bugs they're created or they just don't care about customers like the Fitbit ppl did. Or, they long to be Microsoft and wanna "muck" up (not the word I'm thinking...but it rhymes) perfectly fine working programs by releasing unworking revisions just to justify paying to keep S.E.'s on staff. It is frustrating and disturbing either way.😠

[AxelO]

Maybe you have the same problem, that I have: Android version too old. In my case I have Android 8, but the update is only possible from Android 10 upwards. 😞

[Jessicam81]

How do we go about getting a refund on monthly charges for an app to track our exercises that literally isn't doing that one thing?

Obviously reimbursement is appropriate 

[speedf]

Good luck with getting a refund!  No doubt they'll come up with a whole load of excuses (probably the normal - "have you tried switching it on and off again" feeble so called "support" that Google/Fitbit gives out), before citing many reasons why you can't have a refund.  Let us know how you get on though!

[Emma_T]

@AxelO I have a newer Android phone and am experiencing problems with the updated app.

[BHWilliams]

I am so finished with Fitbit. I'm also convinced that this is Google's intent. They're trying to kill off the Fitbit brand.

App sucks. My fitbit now shows a time that is two hours behind actual time. Help says "Go to the Today tab and click settings." There is no settings button on the Today screen anymore. 

[Palexr]

@charonodaemon Thanks, but rolling back to a previous version didn't help, sync still didn't work.

I think it it is something at their end.

[Fotomaker01]

Thx for the update. I'm gonna call them. If it's server issues in addition to the software engineering code, I wanna know what's what.

Today the sync in a.m. shaved 1 hr off my actual wakeup time. And, there was no longer a way to delete the sleep entry and manually replace it with the actual accurate time.

Too many things are failing in the Android app (and in other discussion threads, users reported the firmware update (to Inspire 3) wrecked their hardware ops also).

That's too much to handle with a robot chat. I will try to reach a (hopefully competent, knowledgeable, easy to understand) person.

Take care. Thx again. 

[AlanBFit]

Good luck.

[Fotomaker01]

I don't know about other users out there, but I learn from experiences & am no longer the idealist of my youth.

If this is how Google handles the Fitbit system of technology than that tells me that is the same engineering/marketing/exec skillsets, commitment and appreciation of customer loyalty they will deliver to their Pixel products & users; ie poor and unresponsive and willing to bury any given product to suit a new profit stream. For me, that translates to when they completely kill & bury the (once, pre acquisition) best in class Fitbit product line, I - for one - will not migrate to Pixel as a replacement. 

[Fotomaker01]

I have the current Android rel. and all the reported bugs are occurring on the Fitbit app in my up-to-date Android OS.

[Stanleybear]

I have a Samsung S22 with Android 14 and Fitbit version 4.24.2  and have spent all day trying to get it to work.  Not good enough Fitbit Team.

[AxelO]

@Emma_T  My post was originally an answer to a post of @SunsetRunner , who saw no possibility to update the app in her phone. Same like me, and I think it's because of too old Androids.

[Lilbiddy]

@@Fotomaker01 Do let us know if you managed to find one

[Stanleybear]

Thought I had found an answer but my Fitbit has gone back to a green banner saying "Syncing your data" and going around that permanently.  Back to the drawing board then.

[charonodaemon]

Seems that google has killed the syncing of workouts with the older versions....severe case of recto-cranial inversion on their behalf. Thinks it's time to scuttle on to a different trakcer and software. 

[Stanleybear]

Oddly my Fitbit has started working again in the last few moments apparently since 7am (now 1448) I have walked over 56 miles!!!!  Even Mo Farrah couldn't run that fast.

[Emma_T]

@charonodaemon Your comment prompted me to call Fitbit support. The representative said Fitbit has been slowly rolling out the updated app, version 4.26. It's not in the Google Store yet, but she indicated it's expected to be there by Sunday (September 22, 2024), if not sooner. I have my fingers crossed.