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Versa lite not setting up

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‎11-12-2019 06:50 - last edited on ‎11-13-2019 10:42 by Fitbit Moderator

‎11-12-2019 06:50 - last edited on ‎11-13-2019 10:42 by Fitbit Moderator

When I reset my fitbit versa lite I noticed that I cannot be able to setting it up during the update it automatically gets unpaired from my device. My device is Moto G4 Plus Android 7 and I have been using it for a while now 

 

 

Moderator edit: updated subject for clarity

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‎11-13-2019 10:45

‎11-13-2019 10:45

@Sambhav Welcome! Thanks for being part of our Community!

 

Let me help you setting up your Versa lite and thank you for troubleshooting this issue. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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