Versa not syncing with Moto X4

[VivekS]

After about 3 weeks of use, versa has suddenly stopped syncing with my moto x4 mobile. This issue did crop up a few times earlier too, but after restarting the watch, it used to start syncing again. But this time it's not.

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @VivekS.

This might be happening because the Moto X4 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone. It could be that some update caused further optimization issues and this is why this happened.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.

[amandabri]

I have had my Fitbit since November of last year I got my phone around the same time. In that time I have had many many issues getting my fitFitto sy with my phone. Every time I contact support they tell me to go buy a new (supported) device. Unfortunately I cannot go spend $1000 on a new phone just for one app to work the way it should anyways. I am sure all Motorola users would like an answer from Fitbit as to when our phones will be supported, because digging through these forums I am not the only dissatisfied customer. 

[LanuzaFitbit]

Hello @amandabri.

Thanks for sharing your experience. I can definitely understand how frustrated you must feel.

At this moment we do not have any updates of when will the G5 by added to the list. Maybe you could support this suggestion to add that device. You can vote for it or comment on it to show your support. Be sure to also read the FAQ to better understand how that board works.

Let me know if you have any further questions.

[amandabri]

Not super pleased you deleted my comments off of another board. The reason I am commenting the same issue everywhere is to maybe get an actual solution for the problem. Not just for myself but wlfor every one putting up with the same issues. So I did also comment on the board from the link in your last comment (here is to hoping that one doesn't get censored as well). I also saw that that thread dates back almost a year. Maybe it's time to actually do something about the problem...

[LanuzaFitbit]

Hello @amandabri.

Thanks for sharing your feedback. 

If a post was removed it is because it broke one of the Community Guidelines. In this case it was posting several times consecutively, if you have any questions on matter feel free to reach out via PM so we can discuss that situation.

In regards to the compatibility of the phone, I understand that it must be frustrating and please do know that our team is aware of the multiple requests to add more phones to the list. The very best way to make your voice heard, however, is to support the suggestions I have mentioned.

Please let me know if you have any further questions.

[VivekS]

Thanks @LanuzaFitbit for your reply, but it just seems that Fitbit has fooled people into believing what they advertised. What does "compatibility with iPhone, Android & Windows phones" in the following web page mean?

Fitbit should have clearly mentioned select android phones. I don't know how it fares with other platforms, but with android its a dud. To be honest, I feel cheated by this.

[bbodily]

Syncing with my Moto X4 stopped on October 22. I still got notifications, but it won't sync. I tried removing the Versa in the Bluetooth list on the phone, and now I can only add "Versa (classic)".

I too am disappointed that there's a limited list of supported Android phones, I guess. Syncing worked fine since I got my Versa earlier this year, but I guess there's no guarantee it won't just stop working.

[AlvaroFitbit]

@bbodily Welcome! It's nice to have you on board! 

@VivekS @bbodily sorry to hear that you are still having issues syncing your Versa with your Moto X4. As you mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[bbodily]

Thanks for the response. I ended up spending about two hours waiting for the Versa to update over Bluetooth after a total reset (for some reason, I've never gotten the WiFi update to work). It's back to working like it has the rest of the year.

But, for what it's worth, no amount of removing things from Bluetooth, or restarting phones or Fitbits did any good. I did have to reset the Versa, and ended up losing a week of data.

[LanuzaFitbit]

Hello @bbodily.

Thanks for taking the time to let us know how to went about this situation. I'll make sure to keep it in mind. 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users. Maybe you could find something interesting to talk about in there.

Let me know if there are any further questions.