White Screen - App Crash 2.50

[AlessFitbit]

Update: 7/13/17

For anyone still experiencing this app crash, it has now been resolved in the app version 2.53. Please update your Fitbit app to the latest version! 

Thanks everyone for your patience! Let me know if you have any questions. 

---

Hi everyone,

Thanks for reporting this app crash in Android app version 2.50. Our team is aware and actively investigating the root cause of this issue. In the meantime, we recommend using the online Dashboard to view your daily metrics.

[Redawg]

Is there a fix for this yet?  Other than use a PC😡

[yudhi.chen]

Fitbit,

Any update how to fix this??? even the latest software update doesnt solve this issue.

Everytime i try to use the app, always white screen and my phone became warm.

[KellFleming]

All I can suggest is log out after each sync.  After it does crash do a force shutdown and clear the data.  Fitbit have no freaken idea why it keeps crashing.  I have emailed them so many times I am over it.  

[Redawg]

Thanks. They clearly don't care. You've bought the fitbit so no loss to them.

Get Outlook for Android

[Rpearce71]

i hit the FB page and the comment was the engineers are looking into
it...maybe we all should pop a little post on there to move them along

here is FB link for australia...

https://www.facebook.com/FitbitAU/?brand_redir=111923968831796

[Oony]

Why can't you give us a link to the previous version, which did work, in the meantime?

[AlessFitbit · Accepted solution]

For anyone still experiencing this app crash, it has now been resolved in the app version 2.53. Please update your Fitbit app to the latest version! 

Thanks everyone for your patience! Let me know if you have any questions. 

[dorst622]

Thanks will try this version

Get Outlook for Android

[Yugochick]

Hallelujah!  The app works!

Now hopefully you can work out why the notifications dont seem to work with the Oops R9s.... 

[dorst622]

Seem to be working.


Sent from Mail for Windows 10

[AlessFitbit]

Since it appears this Android app release (2.53) resolved the white screen app crash, I'm going to close this thread. If this exact issue reoccurs in the future, please start a new topic to report the issue. 

Thanks everyone for your cooperation!