Won't sync

[Mamabeargetsfit]

My app and tracker had an update yesterday and I haven't been able to sync them since. I have restarted my phone already. It says it's not connecting. Should I delete my tracker and reinstall? I have an Alta and Samsung Galaxy S5

[Pjhan]

I have this happening right now too so I came on here to see if others were having the same problem. I'm unsure if my app updated yesterday since I clear them out without looking but the last sync was yesterday a 11:29pm CST. I am also in a challange where most of the others have also not synced in 14 hours or over. Yesterday someone else was saying they were not syncing & I asked today if the others were having the problem today & nobody has answered. I used the Flex & sync to an android device. I have not had any other sync problems recently. You're not alone.

Does anyone know if there is a problem with the new update or the fitbit servers currently?

[rcm71499]

Having exact same issues. Since update will not sync with android

[Mamabeargetsfit]

I deleted my tracker off the app and tried to reinstall and it says it is found but there is an error. I'm going on 3 days now with no answers.

[Mamabeargetsfit]

Figured it out. I just reset my tracker and BAM I'm in!

[CTinME]

How did you reset your tracker? I'm using the Alta and it hasn't synced since Thursday...since the software updated.

[MelissaRebello]

Mine has not synced since Sat morning at 730 am est! What good is this forum if no one from Fitbit is answering our questions????

[Emma2301]

I am from the UK and neither my Alta or Flex with sync with my Samsung S6 edge from last night I have uninstalled and reinstalled it on my phone and still no luck.

I up loaded the latest version on the 3rd October 2.35 so not sure if this is the problem

[CTinME]

I emailed customer service and they explained how to restart the fitbit.  Now the fitbit isn't working either....not sure what to do at this point....

[Mamabeargetsfit]

I restarted my alta by plugging it into the charger. You push the button on the charger 3 times within 8 seconds making sure to pause between pushes. Then the fitbit logo pops up and it restarts! Mine finally started working again!
Hope this helps!

[Mamabeargetsfit]

I gave the fitbit app a 1 star when I was having problems. Customer service gets back pretty quick after that!

[Roadragemustang]

Mine won't sync eather I have the Alta also my phone is Android turbo 2 does it have to b plugged n wall when u do this

[Mamabeargetsfit]

Plug your tracker in like you are charging it. Then push the button on the charger 3 times within 8 seconds. Should restart!

[Hazelmayhem]

I resetted mine yesterday it work and now it's not syncing yet again.

[Mamabeargetsfit]

So I reset sat night and it worked until yesterday evening and now it won't sync my steps again. I'm so over this problem.

[Nic_P]

I had this so made the mistake of uninstalling and reinstalling the app.  Now I can't log in at all 

Spoiler

[Mamabeargetsfit]

Nic_P that's what happened to me. I reset my tracker and then it worked fine, for a day. Now I'm back to nothing sync-ing again.

[Nic_P]

I can't even get to the dashboard.  I get an error message telling me that the network operation has failed and that fitbit.com is down for maintenance.

I contacted support via the chat facility and went through all the reset instructions to no avail so they said "try again in a couple of hours".  Needless to say we are now several hours later and still no joy.

[Roadragemustang]

Mine still won't sync since October 8

CJ

[Hazelmayhem]

No sync since this weekend and I rebooted my alta.