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Wont Sync

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‎10-23-2016 08:33

‎10-23-2016 08:33

My phone app is showing low battery for my fit bit and won't sync. My fit bit is fully charged. I have updated the app, restarted my phone and still not syncing. Any suggestions?
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4 REPLIES 4

‎10-24-2016 08:00 - edited ‎10-24-2016 08:01

‎10-24-2016 08:00 - edited ‎10-24-2016 08:01

Hey there, @SPCrownover! Welcome to the Forums! Heart Please try to restart your tracker 3 times in a row, this should get you back on track, and then make sure you are running the latest version (2.36) released a week ago, after confirming this, you can also log out from the App and back in and try to sync. 

 

Let me know how it goes! Robot tongue

Solange | Community Moderator, Fitbit
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‎12-19-2016 03:50

In response to SolangeE

‎12-19-2016 03:50

I"ve made sure my location settings & privacy setting are correct and restarted the tracker 3 times probably 10 times now and still no sync............next?

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‎12-19-2016 13:51

In response to skfg76

‎12-19-2016 13:51

@skfg76 I recommend following the rest of the troubleshooting suggestions in this help article. If you get stuck at any particular step please let me know and share any error messages that you may receive. Also, screenshots and pictures of what you're seeing are super helpful. Let me know if that helps get you back on track. 

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎11-06-2018 06:20

In response to SolangeE

‎11-06-2018 06:20

I've tried all the suggestions I deleted the program so I know the program is updated. I restarted my phone I restarted the app several times over and over and I still can't get anything showing my activity. I do get my alerts on my Fitbit but not my activities.

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