12-29-2016 03:29
12-29-2016 03:29
fitbit charge 2 arrived this morning. app all downloaded ready to go but cant get past the setup stage. keeps telling me to try again tried turning bluetooth on and off several times. did find device once but then an error and back to begining again ??????
12-29-2016 10:05
12-29-2016 10:05
Hello @Autumneh, good to see you in our Community as a new member. If your tracker is not completing the set up process despite you have tried to restarting the bluetooth, make sure the Fitbit app is compatible with your mobile device by checking http://www.fitbit.com/devices.
If it is, I recommend to try the following recommendations:
If the issue persists please let me know. I'll be around.
"Great things are done by a series of small things brought together.” What's Cooking?
12-29-2016 10:19
12-29-2016 10:19
12-29-2016 13:44
12-29-2016 13:44
Switch off Wifi, only use mobile data. I had similar problems with the firmware update for my blaze. After I switched off Wifi and used only mobile data (4G) the update could be started.