cant login to fitbit app

[bala_ftbt]

fitbit app was configured earlier & was working.

I didnt login for sometime. i noticed the app has lost my email configured.

when i try to login , it fails but doesnt give proper error message.
i tried forgot password , though i get confirmation email sent . it hasnt (i checked spam folder too)

watch is showing wrong time. i am not able to sync watch with app !

PS: Also login using Google is not working (no response. it remains in same UI)

How can this issue be addressed ?

[DramaQueenDiva]

Was your Fitbit account migrated to a Google account?  By that, I don't mean if the address associated with the account is Gmail....trust me I tried to migrate mine earlier by changing my email to a Gmail account and it didn't work.  

If the answer to the question is no, then you need to do these steps:

https://support.google.com/fitbit/answer/14237024?hl=en

Also, I know that this is an older thread, but I would try the suggestion by @MarreFitbit :

https://community.fitbit.com/t5/Android-App/Fitbit-app-won-t-let-me-to-log-in/td-p/4039975 

[alexthecat]

@bala_ftbt I've merged your threads. Please don't start multiple threads about the same topic, because that makes it more difficult for people to help you.