08-08-2017 20:06 - last edited on 09-10-2019 14:53 by MatthewFitbit
08-08-2017 20:06 - last edited on 09-10-2019 14:53 by MatthewFitbit
Have had this scale for two years and loved it. All of a sudden today I change the batteries and start getting a step off, sensing, error message over and over again. Contacted customer service and all they can tell me to do is throw it away. For a scale that costs so much money it's unacceptable that it stops working so soon. Have been a loyal customer for over three years and now I'll have to look elsewhere for a quality product
06-28-2018 04:32
06-28-2018 04:32
You're still copying and pasting the same answers that you can clearly see, and understand don't work.
Serious Juan, you need to get a life.
I have now bought a Nokia scale, which we're very happy with. I will never buy Fitbit again, and consciously discourage my friends from supporting the company.
06-28-2018 11:45
06-28-2018 11:45
Thanks for a resolution to try other than making sure it’s on a flat surface. Sooo annoyed with Fitbit right now. That was not a cheap scale to buy.
06-30-2018 08:10
06-30-2018 08:10
@darrylDN Thank you for your feedback and comments! I will send your case to our Customer Service department so they can investigate further and help you accordingly.
@Slarbor Thank you for joining us in this thread and our Fitbit Community! It seems that you have covered all the steps we recommend. I'll forward your case to our Support team as well since they'll be happy to follow up and find a solution for you. You should receive an email from them soon.
Let me know if you guys have any doubts!
08-01-2018 07:13 - last edited on 08-07-2018 04:08 by JuanJoFitbit
08-01-2018 07:13 - last edited on 08-07-2018 04:08 by JuanJoFitbit
You just need to get rid of it and buy another scale that will sync with fitbit.
It is sad how a Fitbit handled this issue!!
Sent from my iPad
Moderator edit: removed personal info
08-07-2018 04:07
08-07-2018 04:07
@SunsetRunner Thank you very much for your feedback! This type of feedback helps us to keep improving and I'll make sure to pass it forward to the rest of our team.
09-09-2018 02:49
09-09-2018 02:49
Yes I have the exact same problem. Very upset and think this scale is not fit for purpose. It is obviously still alive as we get the Aria sensing step off error message, perhaps it is set to fail after two years! Disgusted !
09-09-2018 11:00
09-09-2018 11:00
Our Aria has just started doing this as well since we changed the batteries! Is there any solution? Could it be an update issue or bug within the update that’s causing the problem?
09-11-2018 07:05
09-11-2018 07:05
09-11-2018 07:07
09-11-2018 07:07
01-04-2019 13:31
01-04-2019 13:31
01-04-2019 17:06
01-04-2019 17:06
01-04-2019 21:10
01-04-2019 21:10
LOL, my scale was working great until I connected it to the internet tonight (it's been offline for a year). Now I just get that ERR message. Definitely a software/firmware upgrade issue. I won't be buying the Aria 2. Bad form Fitbit!
01-04-2019 21:11
01-04-2019 21:11
I agree, mine is doing the same thing and is no longer under warranty. Anytime you pay over a $100 for a scale it should be fixed or replaced for a lifetime. We have 6 fitbit devices in my house. Rest assured that go forward Apple will have ALL of our business! Very Poor Service Fitbit!
01-04-2019 21:15
01-04-2019 21:15
@MommaDett wrote:I agree, mine is doing the same thing and is no longer under warranty. Anytime you pay over a $100 for a scale it should be fixed or replaced for a lifetime. We have 6 fitbit devices in my house. Rest assured that go forward Apple will have ALL of our business! Very Poor Service Fitbit!
LOL, my scale was working great until I connected it to the internet tonight (it's been offline for a year). Now I just get that ERR message. Definitely a software/firmware upgrade issue. I won't be buying the Aria 2. Bad form Fitbit!
01-05-2019 02:27
01-05-2019 02:27
Having exactly same issue. For two years been ok. Never synced though after first change of batteries but I gave up with that ,but now I don’t even get a weight ! Just err
ive tried all the fixes stand on it five times etc.
Awaiting a response from fit bit
my scales are really important to my health and I would expect them to last longer than they have my £5.00 scales from a local supermarket lasted me many many years I only got rid of them when I gotta the aria.
01-05-2019 08:11
01-05-2019 08:11
01-05-2019 10:45
01-05-2019 10:45
01-10-2019 10:17
01-10-2019 10:17
Hi everyone! I really know how you guys feel about this and thank you for your feedback.
01-10-2019 10:33
01-10-2019 10:33
01-10-2019 14:16 - last edited on 01-14-2019 03:27 by JuanJoFitbit
01-10-2019 14:16 - last edited on 01-14-2019 03:27 by JuanJoFitbit
I’m sorry but I must say I feel like if Fitbit really cared about our comments about the scale they would have done more than just say ‘sorry, but there was nothing they could do because we were out of warranty’
Good job. I, too, have been very pleased with my Weight Guru scale!
Sent from my iPhone
Moderator edit: merged reply