08-08-2017 20:06 - last edited on 09-10-2019 14:53 by MatthewFitbit
08-08-2017 20:06 - last edited on 09-10-2019 14:53 by MatthewFitbit
Have had this scale for two years and loved it. All of a sudden today I change the batteries and start getting a step off, sensing, error message over and over again. Contacted customer service and all they can tell me to do is throw it away. For a scale that costs so much money it's unacceptable that it stops working so soon. Have been a loyal customer for over three years and now I'll have to look elsewhere for a quality product
01-14-2019 03:28
01-14-2019 03:28
Hi guys! I'm really sorry about the experience you had with the Aria scale. I appreciate your feedback since this helps us to keep improving.
01-14-2019 04:32
01-14-2019 04:32
01-22-2019 05:30
01-22-2019 05:30
01-22-2019 06:28
01-22-2019 06:28
01-28-2019 07:11
01-28-2019 07:11
@Balexand We understand that this isn't the resolution you were hoping for,
01-28-2019 19:22
01-28-2019 19:22
01-28-2019 21:38
01-28-2019 21:38
01-29-2019 01:45
01-29-2019 01:45
Hi I've had my Aria scales for over 3 years and now have this error. They were working absolutely fine until I recieved a firmware update a few months back ...tried everything but they are not responding at all. I'm so annoyed that none of the Fitbit team haven't found a solution yet and yes I've done everything as instructed.
01-29-2019 06:38
01-29-2019 06:38
01-30-2019 06:43
01-30-2019 06:43
@CM6556 @SunsetRunner @Babydoll1801 I'm sorry about the experience you've had. Your feedback is greatly appreciated.
02-06-2019 07:13
02-06-2019 07:13
Fitbit, what gives you the right to intrude into my working device and insert a software update that breaks it? Then tell me and many other people, 'sorry but you're out of warranty' and offer no fix? Please provide a way to roll back this update or have it serviced since you created the problem. We ALL paid good money for this scale. I'm highly disappointed to be experiencing this same issue. All I did was change the batteries. I used it once a week to keep track of my weight loss and a flat floor in a dry environment. Please make this right. This is like Microsoft hacking into your corporate computers, breaking them so you can't use them and telling you, 'sorry, go buy new computers'. Unacceptable right?
02-07-2019 04:03
02-07-2019 04:03
@KennyZ Welcome to our Fitbit Community! I totally understand how frustrating this is for you and I'm sorry to hear that your Aria scale is no under warranty and I'm also sorry about the experience.
Your feedback is appreciated since this helps us to keep improving our products and services.
Please visit this page for more information about the warranty policy.
02-10-2019 11:47
02-10-2019 11:47
I sadly had the same complaint almost over a year ago now. They have done absolutely nothing. Nothing ! Rather shocking! What I have done in this thread is encourage people to return their devices as faulty back to Fitbit and demand a refund. or at the very least, ship it COD to them. 🙂
Additionally, I have found Weight Gurus to sell a scale that is better, has more features, is CHEAPER, and has been working ever since I bought it following the Fitbit Aria debacle so many have faced.
I also refuse to ever buy anything from Fitbit ever again. They have lost me as a customer and anyone I can share the story of them operating unethically, I do...
02-10-2019 14:16
02-10-2019 14:16
02-10-2019 22:15
02-10-2019 22:15
02-11-2019 03:18
02-11-2019 03:18
02-11-2019 05:48
02-11-2019 05:48
02-11-2019 07:28
02-11-2019 07:28
02-12-2019 08:46