Aria keeps turning on and off until the battery dies.

[wpeggleston]

Even with new batteries, the Aria keeps turning on and off until the batteries die.  It will not recognize me,  I'm always a guest.  But, it recognizes my wife right away.

[SunsetRunner]

I have been putting the aria in a vertical position up against the wall when not in use. That seems to stop it from turning on all the time.

Sent from Yahoo Mail on Android

[Martic]

I will try that


Sent from Mail for Windows 10

[IhatemyFit]

I am sorry your fit S h i t Aria does not work. I got lucky because I bought it on a credit card that had extended warranty. I got Fit S h i t Aria cause I thought it would help the household get in shape. 

In reality - it is not the case - I will not buy another fit c r a p product again. I believe it is because of faulty part that causes it to turn on/off draining the battery. I used a rechargeable  battery. Avoid areas where there is lots of vibration. The best one I saw is putting it up against a wall. it might stop the unit from triggering. It is better than taking the battery out. 

Your best solution is to go to your local Canadian tire store - (at least in Canada) and get a scale that is mechanical - less than 20 bucks. Mines still lasts from 15 years ago. It is +/- 1lb full scale. Maybe get a whiteboard and marker. 

[ItsMikeE]

Same problem for me - and every time I have to re-enter the WiFi
Another soon to be ex customer

[notsoimpressed]

That is the answer I got !!! Warranty had expired and there is nothing we can do. They should let their customers know that the product works for a certain amount of months as soon it passes the one year warranty, that it has an expiry date. They offered me to go buy a new one :(((  That scale is too expensive to get that kind of answer...

[Unnamed45]

I have the same problem, I've been keeping the scale vertical which is a shame because they should have address this problem when it was first reported. 

I will not be purchasing any future fitbit gear. 

[Lunas-mum]

I have the original Aria, don’t get a message saying batteries need replacing, but need to change them every month, according to ‘dashboard’ though they are ‘full’ 

[HJK-]

I have the same problem since the scale is over 24 months.

Plus the scale weigh my body fat % wrongly beginning. (always below 10%) which is not the case.

Hopefully Fitbit can provide a solution on this. Such an expensive scale for only 2 years using time is ridiculous. 

[MechEngr]

Yes ... the scale is crap.

[Ray_casey]

Not an appropriate solution

[Ray_casey]

I have the same pain brother.  The product is flawed or designed to fail

[Ray_casey]

excellent point.   This is a problem and well fitbit does not appear to care

[Ray_casey]

I totally agree

[Ray_casey]

J felt the same but it is offense to accept this behavior by buying a new scale.  

[Ray_casey]

Creative

[MechEngr]

Yes still crap

[Martic]

Well I was getting ready to throw my Aria away(actually my husband) but I convinced him to try one more time. He replaced the battery and reset it. It worked perfect for a little over a week. It's working now but doing some quirky stuff like it'll keep saying step off over and over if you wait long enough it may or may not eventually show the weight. 

[chriskwil]

Hi everyone - just started having the same problem with my Aria.  As best I can tell, there is a switch on one of the bottom feet, and when the switch gets pressed, the scale turns on.  The problem appears to be that this switch wears out, after a couple years of use.  So from an engineering perspective, the manufacturer used a $0.50 switch part rated for a thousand uses, where they should have used a $1.00 switch part rated for ten thousand uses.  When the switch wears out, the weight of the scale is enough to activate it, and the scale constantly turns on.  Picking the scale up off the ground - or putting something  under it to take the weight off the feet - solves the problem by opening the switch.  But that's a pretty kludgy workaround.  Looking at the scale, I don't see any way to get inside of it to repair the switch, short of ripping the whole thing apart.  Unfortunately, it looks like it's time for a new scale.

This definitely seems to be a consistent problem with Fitbit - they go with lower-priced contract manufacturers and end up with products that don't hold up as long as you would expect, or prefer.  Nice products and a good user experience, but definitely not as robust or reliable as you would expect from a "premium" brand.

To Fitbit management:  We like your brand, but we don't like your products' reliability.  Charge a little more to deliver better and more reliable products.  In particular, stop bricking your trackers with software updates.  That is simply unacceptable, in this day and age.  Your customers are loyal, but the ones who feel like they've been betrayed are not going to come back.  Good luck!

[MechEngr]

Your assessment is very plausible. The component is not really a switch but rather a strain gage and there is one under each foot. The summed resistance is proportional to the load on the scale. When the resistance drops through a lower threshold for a certain time, the onboard intelligence will power the system down until a load is once again detected. While I am not sure of your pricing ($0.50 vs @1.00) is exactly correct, it is plausible that the selected strain gage does not have a MTBF (mean time between failure) that is high enough for scale that should last for years. 

I have found a great alternative though. I ordered the FITINDEX (Bluetooth Body Fat Scale, Smart Wireless BMI Bathroom Weight Scale Body Composition Monitor Health Analyzer with Smartphone App for Body Weight, Fat, Water, BMI, BMR, Muscle Mass) scale from Amazon for $30. It has an app and syncs with the FITBIT dashboard. I have only had it for a month but so far so good. I am also happy that it syncs with Apple Health (and others) as my family is abandoning FITBIT for APPLE for the reasons you describe in your post. 

[LadyTwoSneeze]

You're right. It is a faulty part of the sensors that Fitbit won't replace unless your scale's under warranty. Here's what I did to fix mine. Search around the forums for another post about this - they include a link to Thingiverse for a replacement piece that can be printed on a 3D printer. Many local libraries, universities, etc. have community resources that will print things for you. Send them the link to the part. I had a relative print two for me (one for each of the "lower" legs). Might as well replace both while you're in there. It cost pennies to print. I pried open the scale according to instructions I found on you tube. I replaced the weakened/bent plastic pieces on the two legs with the 3D printed pieces. Reassembled, and Voila - a working Aria scale that no longer turns itself on in the middle of the night. Yeah I scratched it up a bit prying it apart. But a scratched working Aria is better than a $150 paperweight that eats 4 AA batteries a week. Worth a try. Good luck!

BTW I would not purchase another fitbit product. Support sucks. Cheap parts. My first tracker burned out when it got damp in the rain. The second would not connect and sync to my phone/computer/nothing. I now have a Garmin tracker that is less expensive, waterproof and absolutely no trouble with syncing ever. It doesn't seem as sensitive as the Fitbits for sleep, and not sure the Oxygen measurement is accurate. But I'm happy with it for what I need. Future purchases will all be non-fitbit brands, based on all the problems my scale & trackers have given me.