11-19-2014 03:42 - last edited on 09-10-2019 14:53 by MatthewFitbit
11-19-2014 03:42 - last edited on 09-10-2019 14:53 by MatthewFitbit
My scale is showing that it's syncing and I can see my weight in MFP, but not in my fitbit app. It shows the last time it's updated was 4 days ago. What can I do to get this to update?
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
03-30-2018 06:14
03-30-2018 06:14
I’m having the same problem as everyone else here!! Still looking for a solution
03-30-2018 06:16
03-30-2018 06:16
I did the same thing and no error messages! Very frustrating! In addition to the problem my watch no longer displays text messages. Yes, my settings are correct to allow this feature.
04-08-2018 17:40
04-08-2018 17:40
Any resolution to the aria not syncing to the app? Ive tried everything offered and it still doesn’t work.
04-08-2018 20:20
04-08-2018 20:20
04-10-2018 05:19
04-10-2018 05:19
Thanks. No. The information isn’t recent. It stopped syncing to both the website and app early March and I’ve done everything suggested to no avail. This is very aggravating since reading some of the other reviews from more than a year ago who have had the same issue. Why is Fitbit taking so long to resolve the issue? For such a high priced scale this item should work for more than 1 year!!!!
04-10-2018 07:35
04-10-2018 07:35
I agree, I work on this at least a couple of times a month, still working on it, will try again tonight
04-10-2018 10:18
04-10-2018 10:18
04-12-2018 08:07
04-12-2018 08:07
Hi everyone! I'm sorry to hear about the syncing issues you are experiencing with your Aria scales. Please try the troubleshooting steps that shared @Dcuriel since this a recommended workaround for this type of issues.
Also, let me know what is brand, make and model of your routers.
Keep me posted on the outcome guys!
04-12-2018 10:20
04-12-2018 10:20
Hey all,
I was having Syncing issues with my phone app as well. What I did was reset the WIFI settings. I finally did it today.
I logged on with my laptop to the fitbit site
I made sure Aria had permissions to access fitbit (Settings/Applications)
Go to: www.fitbit.com/scale/setup/start
Add the Name and Initials
When prompted, look WIFI look for ARIAxxxx (it will have some numbers)
This will be located in your bar at the bottom right of your screen next to your sound icon, time and date.
Change your wifi at this time (I found if you did it at the wrong time, you couldn't connect to the page, I just repeated this step)
Add your wifi settings as requested.
Connect and your done.
Hope this helps, this was a very frustrating and time consuming effort (took me nearly and hour).
04-12-2018 19:23
04-12-2018 19:23
Thanks for posting this. I tried it all. Nothing worked. Going to shut the modem off and turn it back on. This is very frustrating! Nothing has changed since I bought the scale. WiFi is still the same everything is, but for the scale failing to do what it is advertised as being capable of doing! This is so very disappointing.
04-12-2018 20:23
04-12-2018 20:23
04-15-2018 18:46
04-15-2018 18:46
Did you find the Aria wifi?? This is the part I struggled with the most.
04-16-2018 09:39
04-16-2018 09:39
@JaydeeTas I'm glad to hear that your Aria scale connected with your WiFi network properly and thank you for for sharing the workaround that helped you to get your Aria scale connected.
@LMA416 I want to follow up on your case and would like to know what is the make and model of your router. This info will help me to provide the proper solution for you.
@Bartenfeld1971 Thank you for getting back! Please take out the batteries, clean the contacts or springs with a cotton swab and a little bit of alcohol. After this put a new set of batteries (make sure that they're not rechargeable) and try the setup process one more time. Finally, let me know what is the make and model of your router.
See you all later!
04-16-2018 09:43
04-16-2018 09:43
I will look when I get home, I will have to buy new batteries as the scale drained my last set of brand new batteries in a day
04-16-2018 09:58
04-16-2018 09:58
Tried all the work around
04-17-2018 06:29
04-17-2018 06:29
@Bartenfeld1971 Since the batteries keep losing its charge quickly, I'll forward your case to our Support team so they can investigate further and provide a solution for you. You should receive an email from them soon.
Let me know if additional questions arise!
08-02-2018 21:07
08-02-2018 21:07
Corruption in the data from the Aria scale.
I also have the failure-to-sync issue.
In the web UI I see that the data is mangled.
Specifically, I see the weights recorded are off by .1 lbs in either direction.
I don't have updates in the last 2 days - meaning no sync. '
There appears to be a corruption in everything associated with the Aria.
The test managers appear to be letting in bad code so there appears to be no way to track the chaos.
08-03-2018 08:27
08-03-2018 08:27
why can't they be rechargable? I had rechargables in aria & when I recharged them, it connects to the wifi but no sync shows up either on my android or the fitbit web page.
08-07-2018 04:24
08-07-2018 04:24
@Dougga @wb3 It's great to see you guys in the Fitbit forums! Let me go ahead and help you guys with the syncing issue that you've experienced with your Aria scales. Just to answer your question @wb3, the rechargeable batteries don't keep the voltage as the regular batteries do. This is why the Aria might lose connection. I believe that this is not your case though.
Please let me know if you guys have made changes to your WiFi network (router, WiFi password or router settings). Also, let me know if your scales display any error message and finally, let me know what is the make and model of your routers. This information will allow me to get to the root of the issue.
Catch you both later!
08-07-2018 05:32
08-07-2018 05:32
Doesn’t matter anymore... Fitbit is junk, I got an Apple Watch which is what I should’ve done to begin with!