Aria not syncing with app

[Mrkle]

Hi.... so I downloaded the app and put the Settings on my phone to allow the program to sync  and my scale is connected to my Wi-Fi ....so I don't know what to do to get them to read each other....please help

[MsCarolK]

This is nothing but a joke. You keep telling me to check my internet connection and I keep telling you I’m connected. The problem is I can’t connect Aria to the Fitbit app and yet you keep sending this same stupid email back.

Sent from my iPhone

[Raluc]

hi there i was able to get it to setup mode but now i get wifi error i have tried my 3 networks and still can't connect

[Tarheel91]

None of the "fixes" work.  It's quite frustrating.  The only reason I stick with FitBit is because I have so many friends who use FitBit.  It's especially infuriating to receive marketing for the Aria 2 when the company has so clearly stuck it's head in the sand with respect to this widespread issue.

[Raluc]

nothing worked

[Raluc]

Just went and got a iwatch i have now switched 

[JuanJoFitbit]

@MsCarolK I know how frustrating this is for you since your Aria is still unable to connect with your network. This is the reason I forwarded your case to our Support department so they can assist you accordingly and provide a solution. They should contact you soon.

@Raluc I was able to get in touch with our Support team and I was told that they reached you via email. Did they provide a solution for the issue you experienced?

@Tarheel91 I would like to follow up on this and would like to know if you are getting any specific error. This info will help me to provide the correct solution for you.

I'll be around if more assistance is needed my friends! 

[JonJonRicco]

Mine is not showing my results... Scale says GUEST 

[JuanJoFitbit]

@JonJonRicco It's great to see new faces in the Community. Welcome aboard! I would like to follow up and would like to know if the issue persists or if your Aria scale is showing your stats properly now.

Looking forward to your response my friend! 

[Raluc]

Hi there the aria wont sync so i gave up on it i tried everything

[JuanJoFitbit]

@Raluc Thanks for getting back and trying the troubleshooting steps that have been provided before. Please check out your email inbox since our Support team reached you via email in order to follow up with your case.

Don't hesitate to get back if you have additional questions! 

[Zemuly]

My Aria stopped syncing in mid-March as well. It is connected to my WiFi, and it recognizes md. It simply does not sync with the Fitbit platform. This is making me nuts.  

[JuanJoFitbit]

@Zemuly Thanks for joining us in this thread and our Fitbit Community! Please let me know the following details that will help me to provide an appropriate solution: Did you make any changes to your network, such as password, network settings or WiFi password? Do you get any error message when your Aria tries to sync your data?

Looking forward to your response my friend! 

[MargieC]

I am encountering the same problem. I removed the batteries to try to change the wifi network as previous responses suggested. When the message states TAP to change, I tap and nothing happens. It appears from other posters that there is no solution for this. I am definitely not happy with this product. Why is there no easy fix for this?

[JuanJoFitbit]

@MargieC I noticed that you joined our Fitbit Community recently. Welcome aboard! I'm sorry to hear that your Aria scale can't change the display where you select a new network. I'd like to know where you are tapping the Aria in order to change the display. Please make sure that you are following the process as described in the video that contains this post and let me know if it works.

See you later! 

[Tarheel91]

It’s quite frustrating, especially since the company won’t admit that there’s a widespread problem. I won’t be buying another one of their scales that for sure. 

[smj34]

I hated to do it because I’m a loyal user, but I finally bought a rival scale. Bummed me out but I am problem-free now. 

[JuanJoFitbit]

@Tarheel91 @smj34 I totally understand your frustration and know how you feel about this. I'll forward your feedback to our team since this helps us to keep improving.

[BigPin]

@Cltraff Thanks for joining us in this thread and our Fitbit Community! I would like to follow up and would like to know if the setup issue persists or if you were able to connect your own Aria scale to your network.

Looking forward to your response my friend! Smiley Happy

How is this a solution?

[Zemuly]

The issue persists, and the scale insists it is not connected. I did not want to change my WiFi password, and I’m just hoping the issue(s) with symbols in one’s password and the latest Comcast modem will be rectified from your end.

Sent from my iPhone

[JuanJoFitbit]

@BigPin Thank you for your feedback! I'll make sure to pass it forward to our team. Please let me know if your scale is experiencing syncing issues and I'll be happy to help you with this.

@Zemuly Thank you for getting back! Please keep an eye on this thread which we'll post an update when a solution is available. Thank you for reporting this information.

See you guys!