Aria not syncing with app

[Mrkle]

Hi.... so I downloaded the app and put the Settings on my phone to allow the program to sync  and my scale is connected to my Wi-Fi ....so I don't know what to do to get them to read each other....please help

[Paul1000]

Yes, it worked fine at initial set up then I didn’t used it for about 6 weeks now I can’t get it to reconnect

Sent from my iPhone

[RR72]

I‎t would be nice to hear from Fitbit as this issue seems quite widespread.  Fitbit?

[Wolfie50]

I don't understand why this issue is marked as resolved because it isn't; just read the comments. I haven't been able to sync my Aria to my Samsung Galaxy S8 since August 2017. I tried all the solutions mentioned; none helped.

[THacke]

I have no idea why it is marked as resolved. Hmmmmm 

[DIaneBT]

Can FitBit confirm if this problem has been resolved?  We recently changed WiFi network name & password.  I am set up and information from my Fitbit Aria is being sent to my Fitbit.com account but it is not being recognized on the Fitbit app on my iPhone 6S.  The weight must be entered manually.  The reason I purchased the Fitbit Aria last year was to get away from manually entering data.  Your assistance is required. 

[Surbey98]

Tried all the solutions given on this topic and it still does not sync. Will update weeks later to the app but that is not what we bought the scales for.

Come on Fitbit; isn’t it time the aria scales got an update rather than having buy the new aria scales?

[Tarheel91]

When I changed the batteries it started syncing again.

Thanks,

Moderator edit: personal info removed

[agleavesrn]

I have changed the batteries but that DID NOT work for me. So frustrating. I have literally tried EVERYTHING

[LuckyG]

My sale Suddenly stopped syncing after doing it successfully twice a day for weeks.   Everything displays on the scale and it is operating properly; however no longer available to see on Fitbit app.   I updated the app resynced.  Even logged out and resigned in.   Turn iPhone off and back on!   What’s up doc?

[MsCarolK]

My scale after I go through all of the setups and it confirms everything still shows weight as guest and doesn’t show aria in my list of devices.

[DawnDD]

I have the same problem intermittently with my Aria 1

. 

Last year I was able to resolve it by ensuring wireless B was still enabled on my Comcast wireless router.  (some updates have a tendency to turn it off).  I am currently having the problem again.  My theory... it is either the scale this time, or the Comcast interface isn't really turning wireless B back on. 

I am curious if the Aria 2 scale also uses Wireless B.

[Tarheel91]

I am appalled actually that there is an Aria 2 and that FitBit doesn’t have a fix for the original.

[MsCarolK]

I refuse to buy another one. I weigh and put it in manually.

[JuanJoFitbit]

@THacke @smj34 @Paul1000 @RR72 @MsCarolK I'm sorry to hear that your Aria is still unable to connect with your network. I would like to know the following details: Did you change router, WiFi password or network settings? Also, let me know what is the brand of your router. This info will help me to assist you accordingly.

@DIaneBT @LuckyG @3dogscrazylife @Surbey98 It's great to see you here! I want follow up also and would like to know if the issue persists or if your Aria scales are syncing properly.

@Tarheel91 I'm glad to hear that your Aria scale started working properly after you changed the batteries. Thanks for posting the update here.

@DawnDD So sorry to hear that your Aria is not syncing with your router either. Please follow the troubleshooting steps that are listed in Matthew's post, which are specifically for Comcast routers.

@Wolfie50 I'll be glad to help you to fix the syncing issues that your Aria scale is experiencing. Please let me know if you get or receive any error message on the Aria's display. This info will also help me to provide the correct troubleshooting steps and you can have your scale connected.

@agleavesrn Thanks for joining us in this thread and our Fitbit Community! I was able to get in touch with our Support team and was told that they're already handling your case. Please let me know how it goes.

I'll be around if more assistance is needed my friend! 

[MsCarolK]

It connects to the internet. It DOESN’T connect to the Fitbit app.

Sent from my iPhone

[DawnDD]

I ensured my router WiFi settings matched those in Matthews post.

Tried doing a new setup of the scale and it still refuses to connect to my WiFi network.


Dawn

[Raluc]

Mine stop working it wonk sync either CRAP!!!

[JuanJoFitbit]

@MsCarolK @DawnDD Thank you guys for getting back! Since the issue persists, I'll forward your cases to our Support team so they can investigate further and provide a solution for you. Please keep an eye on your email accounts since they'll contact you both via email.

@Raluc I noticed that you joined our Community recently, welcome aboard! I'll be happy to help you to find a solution for the syncing issue that your Aria scale is experiencing. I just need you to reply with some details: Is your scale showing any error message when it tries to sync your data? Have you changed your network settings, router or WiFi password?

Looking forward to your response my friend! 

[Raluc]

No error and nothing has changed

iget my steps but when i weigh in it stopped working feb 6 2016

[JuanJoFitbit]

@Raluc Thanks for getting back! Please let me know what is the brand of your router. Also, make sure that your router runs the protocol 802.11b and the frequency is 2.4Ghz. This information can be double checked with your Internet service provider. Once you've done this, please follow the setup process again and see if your Aria connects with your network.

Let me know how it goes my friend!