Aria set up is not completing

[brianna1234]

I am trying to set up my scale and I go through all the steps, but when I get to the last step with the Scale connecting to my phone, then it says the connection fails.  I have tried it numerous times on my phone and on my computer.  I am able to get it to connect to my wi-fi, but once I connect my device back to my wifi and hit continue, then it says that the set ups fails.  Any help is appreciated. 

[JuanJoFitbit · Accepted solution]

@brianna1234 Welcome to the Fitbit Community! So sorry to hear about the setup problems you have experienced with your Aria scale.

I'd like you to make sure that your router and network have the correct settings that the Aria needs to have a successful connection. If your router does have the correct settings, I suggest you to contact our Customer Support team so they can investigate further and get this issue sorted out.

Keep me posted on the outcome my friend and I'll be around! 

[SunsetRunner]

@brianna1234 if you can, it's a lot easier setting up via the pc app rather than the phone, as the pc app does the network switching automatically. Just a thought if you've not tried it yet.

[brianna1234]

Thank you so much! I'm connected!

[JuanJoFitbit]

@SunsetRunner That's a great feedback my friend! I will keep it in mind as well.

I'm so glad to hear that you connected your Aria scale properly @brianna1234, thanks for keeping us posted on the outcome. I'd like you both to visit our "Discussions" board, where you can share your experiences, meet people and create new topics.

Hope to see you both in the Community more often! 

[angelmotomal]

I followed all the instructions. Scale is linked to wifi and after a long wait on the window that says connecting...it then says set-up not complete, try again.

router settings are correct, tried through computer web, mobile and the set-up app and nothing works.

any idea how i can troubleshoot?

[Expat16]

I am having the same issue. I just purchased it 2 weeks ago and connected just fine. Brought it with me abroad and it won't reconnect. Tried iPad & phone & two different routers. Recognizes network but fails to complete last step.

[JuanJoFitbit]

@angelmotomal @Expat16 A warm welcome to you both to the Community! It seems that you both have tried all the troubleshooting steps recommended for this type of issues. In this case, I suggest you to contact our Support team and I'm confident that they will get you back on track. Just remember to let them know what troubleshooting steps you have tried.

Let me know how it goes my friends! 

[JuanJoFitbit]

@iOpenerMD It's great to see you in the Community! I would like to assist you and help you with this issue. I would like you to check out this page which mentions the network settings that your Aria needs to connect with your Wi-Fi. Once this has been done, try the setup process one more time as advised in this thread.

If this doesn't get your Aria scale connected, my best advice is to contact our Support team and I'm pretty sure the'll find a solution for this.

Let me know how it goes my friend! 

[AMHammondcpa]

I am having the same set-up issues.  I have been trying for days.  I have tried EVERYTHING mentioned...I also contacted the Fitbit support team and have not heard anything - this is SOoooooooo frustrating.

[JuanJoFitbit]

@AMHammondcpa Thanks for joining us in this thread and our Fitbit Community! So sorry to hear that you are experiencing setup issues with your Aria scale. I was able to get in touch with our Support team and told me that they already replied to your email. Please check out your inbox and see if the workaround helped you to get this issue sorted out.

Let me know if more questions arise my friend! 

[AMHammondcpa]

Thank you. They reached out. I followed the instructions. The cable company changed the frequency and I tried all the other steps. I still can't get it to set up so I am returning it to the store. I love my Fitbit watch the Scale just did not work out for me. 

[AMHammondcpa]

Thank you. They reached out. I followed the instructions. The cable company changed the frequency and I tried all the other steps. I still can't get it to set up so I am returning it to the store. I love my Fitbit watch the Scale just did not work out for me.

Sent from my iPhone

[AMHammondcpa]

Thank you. They reached out. I followed the instructions. The cable company changed the frequency and I tried all the other steps. I still can't get it to set up so I am returning it to the store. I love my Fitbit watch the Scale just did not work out for me.

[JuanJoFitbit]

@AMHammondcpa Thanks for getting back! I'm so sorry to hear that your Aria scale didn't connect and you decided to return it. I appreciate your feedback and comments since this helps us to keep improving.

Don't hesitate to get back if more assistance is needed my friend! 

[mattdi2000]

I am getting to the last step too. The scale just says "Joining........." and the website page says "connecting......" but then it seems to time out.

I've tried all the tips on here.

This was not an issue in my old place. Just now that I've moved apartments and have a new wifi network.

I have a choice of 5G and 2G. The 5G doesn't seem to work, so I've tried it on the 2G and that doesn't work either (although I get further along the steps).

It is INFRUIATING. I don't know why this set up process can't be easier. Please can someone reach out and tell me how to fix this. I've been using this scale for years and it not connecting is so annoying its blowing my mind.

[angelmotomal]

Hi. I had to call fitbit tech team on this. They may be able to replace
your aria if it really doesnt work. Thanks