05-02-2015 04:03 - last edited on 09-10-2019 14:53 by MatthewFitbit
05-02-2015 04:03 - last edited on 09-10-2019 14:53 by MatthewFitbit
Answered! Go to the Best Answer.
05-02-2015 21:24 - edited 05-02-2015 21:50
05-02-2015 21:24 - edited 05-02-2015 21:50
So I eventually figured out what the issue was. I had forgotten that I was running a fixed IP address. Changed it temporary to dynamic, did the connection & completed the setup.
05-02-2015 05:29
05-02-2015 05:29
How close is the scale to your router? From what I've seen, during setup it has to be within like 10ft of the router to connect properly.
05-02-2015 06:29
05-02-2015 06:29
05-02-2015 21:24 - edited 05-02-2015 21:50
05-02-2015 21:24 - edited 05-02-2015 21:50
So I eventually figured out what the issue was. I had forgotten that I was running a fixed IP address. Changed it temporary to dynamic, did the connection & completed the setup.
06-03-2015 09:48
06-03-2015 09:48
Glad the change to dynamic IP address worked for you. Mine was already set that way and have the same problem you do.
06-19-2015 19:23
06-19-2015 19:23
I never even SEE the Aria network.
The frustration for me is that I had my scale working just fine for many months but after getting a new computer AND Time Warner's newer modem for wifi and phone and having them set it up (they had set up the old one that did work with my scale), nothing works to get the Aria working.
It shows V37 then says network is <networkname> which is the same name as the old and the new network, says press to change but then nothing works.
Fitbit software on the computer tells me I must unplug the ethernet cable but then nothing works on the computer (this is how twc set it up).
Of course my tablet is a Kindle Fire and I get just as far with the fitbit app.. but it seems it is not supported by fitbit really.. so it wants me to go to windows store or google play but to be safe and not sideload, I need to get stuff from the Amazon store.
If it had never worked with my system back when I got it I'd have just returned it, but I like the scale and it did a beautiful job of throwing my weight and fat % downstairs to my system and it showed up on my dashboard just fine.
(not saying it worked on the Fire, but actually seems it was working up until April 18 when my problems started with my old computer and the old modem).
I've had to write down the numbers each time I weigh and then hand enter them on my computer which seems really clunky and NOT what I wanted this scale to do..
I'm such a FitBit supporter.. had a ONE, had a FORCE and used that until I got my CHARGE HR. but this is really frustrating.
And I'm not technical in the way you must be requiring.
06-20-2015 09:36
06-20-2015 09:36
FitBit Area Scale WIFI Set up Step- by-step
1. Go to this page on your phone (have to do these steps all the way on your PC, phone or Laptop)
https://www.fitbit.com/scale/setup/start
2. Log in on to “Fitbit Your Account”
3. Choose your Username & User Initials (has to be 3 lettes)
Important: (Scale has to be few feet away from router)
4. Go on the phone Wifi settings click Area scale - Click Connect
5. Go back to Set up page Click I’m connected
6. It will come up next page (wait until your Wifi router displayed) choose your Wifi network type your password
7. Go back Wifi settings (on your phone or Laptop) click your Wifi network - Click Connect
8. Than Go back to Set up page Click I’m connected
It will come-up SUCCESS CONNECTED
06-20-2015 12:20
06-20-2015 12:20
06-27-2015 05:04
06-27-2015 05:04
I have been trying for hours! These are by far the best step by step instructions I have found and it's finally worked. Thank you.
07-07-2015 07:04
07-07-2015 07:04
It says in order to make it work, I have to set it on a "hard" surface. My computer isn't near a hard surface. It is a carpet. Should I send it back?
07-07-2015 13:30
07-07-2015 13:30
07-07-2015 21:26 - last edited on 04-24-2016 09:41 by HelenaFitbit
07-07-2015 21:26 - last edited on 04-24-2016 09:41 by HelenaFitbit
OH MY GOD. 7 hours later. THIS IS THE ANSWER. If you just goto https://www.fitbit.com/setup/aria and do not associate it says NO SYNC.
FIXED.
Moderator Edit: Corrected link
07-08-2015 01:30
07-08-2015 01:30
08-18-2015 10:39
08-18-2015 10:39
How do you set that up to dynamic? ... My problem is when the scales connect to the wifi all I get is limited and it disconects my laptop from the network.
Best Regards
Steve
11-10-2015 06:21 - last edited on 01-31-2020 16:16 by LiliyaFitbit
11-10-2015 06:21 - last edited on 01-31-2020 16:16 by LiliyaFitbit
Looks like Fitbit has a problem with new generation Wi-Fi. My internet was just updated to the newest generation signaling, 802.11 ac. It is backward compatable with the older protocols, but not with Aria. Here is my reply to Fitbit Support. Fitbit really needs to address this!!!
Hello again, JuanMa! It seems like to get my Aria to work again I have the choice of downgrading all of my internet service to an old protocol or forgetting about the Aria. That doesn’t make sense does it? This is the information I have been able to find:
802.11ac
The newest generation of Wi-Fi signaling in popular use, 802.11ac utilizes dual band wireless technology, supporting simultaneous connections on both the 2.4 GHz and 5 GHz Wi-Fi bands. 802.11ac offers backward compatibility to 802.11b/g/n and bandwidth rated up to 1300 Mbps on the 5 GHz band plus up to 450 Mbps on 2.4 GHz.
The new protocol is backward compatible so shouldn’t it work with Aria? Is there some change that Fitbit needs to initiate since this is the newest generation of Wi-Fi? I think Fitbit needs to look at this closely. I am seeing more and more postings that are not very favorable to Fitbit, and I have been a long-time proponent of your company. Please keep up with the technology!
Thank you.
Moderator edit: personal info removed
11-15-2015 07:28
11-15-2015 07:28
I love fitbit products, but I keep reading and reading and some suggestions are too technical and the simple suggestions are not working.
I can connect laptops all over the house just by pushing the WIFI button on my router to allow access. I cannot get this scale reconnected to my new WIFI despite numerous attempts. My set up is active and that's as far as I get.
11-15-2015 10:25
11-15-2015 10:25
12-15-2015 14:13
12-15-2015 14:13
@Seamonkey - This is my EXACT problem. I've been battling this for 4 months and Fitbit just sent me a new scale, saying my scale was probably a defect.
Just got it today and...SAME THING.
I'm guessing there are going to be a lot of returns or a serious drop in sales when Time Warner customers upgrade to their newest modem and this scale won't connect at all.
12-15-2015 18:18
12-15-2015 18:18
12-16-2015 06:21
12-16-2015 06:21
I got so put out with connecting my Aria to the new Motorola wifi last night that I almos threw it out in the back yard. Everything about getting it set up is BAD.