OK. Just got a new router and was dreading setting up my Aria scale again and for good reason. Almost two hours later I've FINALLY got my scale synced again (so frustrating and so ridiculous). For info purposes I have an Xfinity modem/router just in case you do too. Without going into excrutiating detail here's what I did.
1.) Removed battery for 10 seconds
2.) When it asked if I was changing the Wi-Fi I tapped the scale (hard)! (This step not necessary for new setups)
3.) Used my iPhone to set up like I did the first time because I learned over a year ago that using the computer is a complete waste of time.
4.) Got an error
5.) Did extensive research on the forum and found out that I needed to change the name (SSID) of my network because it had underscores (_) in it. Can only be alpha (A-Z) or numeric (0-9).
6.) Tried to connect to router to change network name.
7.) Stalled because I couldn't connect to my router.
8.) Did extensive research and found out that I have to reset my router to access it after any changes (I changed its name upon initial set up).
9.) Reset router
10.) Connected to Xfinity router using IP address 10.0.0.1, user name: admin, password: password.
11.) Changed the name of my router to not include any special characters.
12.) Tried set up again with my phone
13.) Got an error
14.) Did more research and found out that the network needs to be 802.11b, per my router settings I was on 802.11g/n
15.) Changed router to 802.11b/g/n just to include everything.
16.) Phone and laptop couldn't connect to wi-fi
17.) Changed router settings to 802.11b/g
18.) Phone and laptop connected again
19.) Used phone to set up scale
20.) FINALLY WORKED!!!
In summary: make sure network name has no special characters, make sure it's 802.11b and use smart phone to set up.
Fitbit, to you I say: fix this. This is absolutely absurd.
