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Battery and syncing issues

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‎03-13-2018 12:45 - last edited on ‎03-14-2018 05:36 by Moderator Alum

‎03-13-2018 12:45 - last edited on ‎03-14-2018 05:36 by Moderator Alum

Had the Blaze since Nov 17 and recently the battery has been running low quickly, noticed today that it isn't connecting to my phone and hasn't since 1 Mar (12 days).

 

Have tried to unpair from phone, have also restarted the Blaze, restarted phone, tried to repair but it won't pair. In Phone BT settings I have unpaired all reference to Fitbit.

 

App now says "We found your tracker", tries for ages and then says "try again" and "Turn off your BT or restart your BT". Think the battery drain may be down to the Blaze trying constantly to connect over BT.

 

 

Moderator edit: subject for clarity

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‎03-14-2018 05:38

‎03-14-2018 05:38

Welcome to the Community @4nnoy3datFB.

 

Thanks for troubleshooting this by yourself. About the battery issue, I recommend taking a look at this post and follow the instructions provided there. Now the syncing, in the Having trouble syncing? post you will be able to see some steps to follow too.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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