Battery draining Blaze

[ASTHoneyBadger]

I have a Fitbit blaze that is completely dead. I cannot charge the battery and when I plug it in, the screen turns on like normal, but even after I allow it time for a full charge, the battery says it is completely dead.  I think it needs a reset or something along those lines, but I can't utilize any of the buttons or anything like that because the battery is dead.  Any suggestions?

Moderator edit: Subject for clarity

[rosangelpa]

So after 6 months called in to fitbit customer service cause my blaze did an update and froze. nothing happens. they sent a replacement, and last week this replacement is now only holding charge for a couple of hours. I called back and they tell me the original warranty is over and they cant help me on a $200 purchase. I saved up for 6 months to get the fitbit, It was a treat for me to get it. now I have nothing. I will never buy again from you. thanks for taking my money. in only a year and have no blaze. not cool. so disappointed.

[rosangelpa]

So after 6 months called in to fit bit customer service cause my blaze did an update and froze. nothing happens. they sent a replacement, and last week this replacement is now only holding charge for a couple of hours. I called back and they tell me the original warranty is over and they cant help me on a $200 purchase. I saved up for 6 months to get the fit bit, It was a treat for me to get it. now I have nothing. I will never buy again from you. thanks for taking my money. in only a year and have no blaze. not cool. so disappointed.

[deadoc]

well we are in the same boat....they are offering me a 25% discount on my next purchase....can I use it to help pay for my new APPLE WATCH? I see that there rare issues with this fitbit and I am not going to buy another one with the same issues......very disappointed in their response.

[deadoc]

update: Since I responded to the team regarding my Fitbit and disappointment in their offer of a 25% towards a replacement. They sent me an email and offered a replacement of my blaze....pleased but with caution because there seem to be issues with this unit....but I do love my fitbit so I will give them a second chance!

Thank you!

Pati

[rosangelpa]

yeah, they offered me the same deal. why would I buy another one. smh.

[p5t]

not my experience i am on my 5th charge hr,  none last a year, they keep falling apart, now my battery lasts 6 hours/.  your company should be embarrassed charging $150-200 for a piece of junk .  most people i know give up.  i know of no one who has had it last over 15 months.  horrible product.

[NinaReid]

What did you do to get a replacement 

[NinaReid]

Mine too

[sleder73]

I called support. As mine was only 10 months old, they sent a replacement.  Strange though,  the new one did exactly the same thing and when I called 2 weeks later I was told that I had purchased 16 months earlier and no longer under warranty.  I told them i had the receipt but they said they go by their records only. Good luck.

[Natasha-seattle]

Thank you for the information on Blaze battery drain issue. This happened to me back in July and I haven't been able to use my Blaze since. I can certainly do all the changes you suggest but it is still very odd that from one day to the next the battery goes from several days with of battery life and then down to 3hours. I ask that you talk to your internal team to address this issue. Oddly my last Fitbit died similarly at month15 after purchase.

[Tammy1105]

I don't remember having an internal team.  Like most are posting the Blaze only last about a year or so.  But we continue to spend our money to replace them....as I am sure I will .    Because I like my Blaze.....!!!!  Now I do believe Fitbit should give me a lifetime special since I am stupid and will continue to buy as someone said "Piece of S--t".   

Tammy~  

[susan64]

I just received my blaze Tues, 10/10/17 and had to charge it again  the following day and here I am on having it 3 days and it is on the charger again. I've had my fitbit charge replaced, my charge hr replaced and had my charge2 upgraded to the blaze instead of replacing it. I am beyond upset that I continue having problems. I keep hoping that by upgrading, the problems will decrease. So far, noooo

[Blaze_user]

Hi im writing to lodge my complaint again. My fitbit has stopped working
again for the second time in a month. Sigh. I havent even had this fitbit
for a year. This is dissapointing from Fitbit.

[sleder73]

Call customer support.  They can take care of it, maybe.  I wish you luck.

[DrM951]

ya, i had one, two then lite a big blaze in my back yard and burn the two of them, have one left and will burn it and make a youtube commercial burning it until the company pays me to take it down.  hahaha  

The only way they get it.

[Tammy1105]

Have you done research on any other trackers that would be comparable to
the Blaze? If so please do tell.........!!

Tammy~

[KB9WNS]

The battery life issue seems to be a software issue.  I turned off "always connected" and the Bluetooth on my phone and it restored battery life back to normal.  I turn on the Bluetooth only for syncing.  Yes, it's only a temporary work around until FitBit can figure out the bug.  There is new firmware being released for the Blaze. Don't know if it will fix it however.

[Irvincarl]

Had my Fitbit for 7months and battery has failed been in touch with customer service and they went through everything with me but no way would it charge but now they seem not interested I’m from the uk so will hate to see my phone bill.If they don’t reply in the next 24hours will put it in the hands of trading standards.All I want is it to be repaired.Irvincarl

[calidrummer]

The problem we are all having is NOT that the fitbit won't TAKE a charge...the problem is that it won't HOLD a charge!

[Irvincarl]

Fitbit sent out a new one so I’m very happy thank you Fitbit.