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Battery not charging

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‎02-18-2017 09:15 - last edited on ‎02-21-2019 19:55 by Moderator Alum

‎02-18-2017 09:15 - last edited on ‎02-21-2019 19:55 by Moderator Alum

Started the morning with a Medium battery.  Walked about 5,000 steps and noticed the watch wasn't working.  Attempted to sync and received notice that the battery is empty.  Placed it in charge cradle and only get the four dot logo.  Will not accept charge.  Suggestions?

 

 

Moderator edit: subject updated for clarity 

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‎02-18-2017 13:19

‎02-18-2017 13:19

It's great to have you here @Swampfrog! That's pretty weird, if the battery was medium then it shouldn't drained that quickly. I would like you to restart it. Additionally, it also may be drained now so please charge it properly again.

 

Hope this helps. Let me know how it goes. 

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‎02-18-2017 13:51

In response to SilviaFitbit

‎02-18-2017 13:51

Good job.  Restart brought me back to the time of failure.  Sync updated time and data and returned battery to medium.


Sent from my Verizon, Samsung Galaxy smartphone
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