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Black Blaze screen

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‎11-13-2017 22:49 - last edited on ‎04-23-2018 08:35 by Moderator Alum

‎11-13-2017 22:49 - last edited on ‎04-23-2018 08:35 by Moderator Alum

My Blaze screen went black yesterday. I tried to charge it but then the green lights went off too. It is still syncing to my phone but will not come on even if I try holding down the left and bottom right buttons for 10 seconds to restart. Help!

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44 REPLIES 44

‎06-26-2018 21:40

In response to AlejandraFitbit

‎06-26-2018 21:40

I'm having this issue as well and as I read on in this forum it doesn't seem like there is much in the way of truly helpful advice from the moderators. I cannot restart mine either because it just isn't working. Nothing happens when I push the buttons. I put it in the charger and nothing shows up. We should not be having these issues.

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‎06-26-2018 23:57

‎06-26-2018 23:57

Hello my blaze quit working too! Is there a problem with them nationwide!! ?? It is fully charged!! I have no screen no green light nothing 😞 I'm so upset right now 

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‎06-27-2018 05:18

In response to TerTer27

‎06-27-2018 05:18

Going through Fitbit support they had no solutions for my problem (which sounds like the same issue you are having). My Blaze being more than a year old they could not offer any solution beyond purchase of a new unit. For me the cost of a Blaze is too high when I consider how long mine lasted (less than 2 years). My advice would be if yours is less than a year old act quick to get it replaced! 

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‎06-27-2018 06:32

In response to JenLyons

‎06-27-2018 06:32

My left and bottom right buttons do nothing, I have to put in the charger to get it back to the home page.

Sent from my iPad
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‎06-27-2018 06:58

‎06-27-2018 06:58

I'm having this same problem I tried resetting my blaze and I couldn't sync it to my phone I saw that the green lights weren't showing either. I charged it and nothing happened. I have tried about 20 times to reset it but nothing has worked. Any suggestions on what to do?

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