Black Blaze screen

[Ket1]

My Blaze screen went black yesterday. I tried to charge it but then the green lights went off too. It is still syncing to my phone but will not come on even if I try holding down the left and bottom right buttons for 10 seconds to restart. Help!

[Equilon]

It’s back on but the left and bottom right buttons are not working.

Moderator edit: format

[Halcyonwaters13]

Can't help you sorry

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I will be glad to help you with the issues you are experiencing with your trackers.

• Screen went black: If you haven't tried the restart process, I recommend restarting your trackers by following the instructions provided in this post.
• Battery: Here, you will be able to find some steps to follow too.
• Buttons: You may be able to remove dust or dirt by gently using a toothpick around the buttons. If this does not improve the buttons performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the buttons.

I hope this helps, let me know if you need anything else. 

[Shanay1]

I am also having the black screen, I have tried to reset it, charged it and it still isn't working, what are the next steps?

[Penny60]

I keep getting a black screen. The Blaze is still working as it syncs to my phone but I just can't use it as a watch. I have tried the reset a few times using the 10-12 seconds suggested in an earlier post but it makes no difference. What else should I do. 

[Halcyonwaters13]

Try opening your fitbit app on your phone and blue tooth it to your fitbit

[AlejandraFitbit]

A warm welcome to the Community @Shanay1, @Penny60 it's great to see you around and @Halcyonwaters13 thanks for stopping by.

Since the troubleshoot you tried didn't work, I recommend keeping an eye on your inbox for further assistance.

See you around. 

[Halcyonwaters13]

Mine is working again now thankyou

[MChavis]

My Fitbit has black screen no flashing green lights...charged it still nothing...will sinc while on charger but says tracker not found when not on charger.  Tried pushing buttons did nothing...help!

[FerdinandFitbit]

Hi there @MChavis. I'm happy to see you in the Community Forums! 😄

I'm sorry to hear that you're also having problems with the display on your tracker not responding 😕 Thanks a lot for trying to restart your tracker and I'm sorry this didn't work.

I've gone ahead and escalated your case to the Support Team for them to take a deeper look and they will be happy to help you out and get you back on track. Please keep an eye on your inbox for more instructions and if you need anything else, I'm here to help!

[Hicham]

Hi Ferdinand,

I am experiencing the same issue: it went black when I was biking back home, and I 1st thought the battery was down.

I charged it for a few hours to no avail, and I ws surprised to see it was still connected to the app on my phone.

Since I saw community members' experience in this forum, I started to reboot it a few times, unfortunately with no success.

Can you help?

Thanks,

Hicham.

[Hicham]

Hi Alejandra,

Unfortunately, the issue persists despite multiple attempts to restart (as described in your other post).

What else can I do?

Thank you,

Hicham.

[FerdinandFitbit]

Hi there @Hicham! Good to have you in the Forums! 🙂

I'm sorry you're having problems with your display as well. Thanks for trying to fix it!

I've gone ahead and also escalated your case to the Support Team and they will help you out. Also keep an eye on your inbox for more instructions and let me know if there's anything else I can do for you!

[NatLey]

Hello,

after doing the last update, screen is black. I have tried to reset but nothing is working.

 I wrote to customer service and they open a file, but after a week long of exchange ofemails, the only solution offered to me is to buy a new watch!

I am disapointed with the product and the brand. If on’y i knew the watch would stop like that just a little after a year of use, i would have buy something else.

Do anybody would have any other suggestions to restar my watch?

Thanks,

[Halcyonwaters13]

Thankyou all is good now x

[AlejandraFitbit]

Those are great news @Halcyonwaters13, I am glad to hear that your Blaze is now working properly. If you need anything else, do not hesitate to post it.

And @NatLey, a warm welcome to the Community. It's good to hear that our support team offered you a discount to purchase another Fitbit device (except the new units). You can check out our comparison page, maybe there's another tracker that meet your needs. About the restart, you can restart your Blaze is you prefer by following the instructions provided in the How do I restart my Fitbit device? article.

See you around. 

[MChavis]

It's working fine now because HSN replaced it with a new one.

[OldWalt]

I had no luck with this trick (rebooting) when I try to charge it up the screen stays black. 

[AlejandraFitbit]

That's great @MChavis, I am glad to hear that you received a replacement which is working properly. Let us know if you need anything else by sharing it in the Community.

Now @OldWalt, great to see you here. Since the instructions provided here didn't work, I've gone ahead and escalated your case to our Support Team for them to take a deeper look at this, please keep an eye on your inbox for more instructions.

Catch you later. 

[OldWalt]

Thanks but it seems like there is nothing that can be done for my Blaze it's kaput at this point.