Blaze Firmware Release - 17.8.301.4 [Closed]

[AndrewFitbit]

9/23 Update:

See the new firmware thread here

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9/22 Update:

For those that have the firmware update already, new clock faces have been re-enabled.

We've continued the rollout process. If you don't yet have the update, please be patient. We'll post updates about the rollout when we have more information.

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9/19 Update:

Hey everyone - it seems like we're struggling to maintain civil conversation on this topic, so I'm going to go ahead and lock the thread. We'll open a new thread once the firmware update goes into wider distribution. Until then, here are answers to the questions that keep getting asked here:

When will I be able to download the latest update?

The update is on hold while our team addresses an issue found at the beginning of the release. Once their work is complete, we will start rolling it out again. We generally don't announce specific dates or timeframes, but you will see the update on your dashboard as soon as it is available. The only thing you need to do right now is wait patiently.

Why did you release the latest update to only a small percentage of users?

We've done tons of testing on this new firmware, but there can still be unexpected issues when we release it. If every Blaze customer updated at once, those surprises would affect everyone. Instead, we use an incremental release to observe and address issues on a relatively small scale. We definitely want the best experience possible for our Blaze customers, and a slow, cautious release helps accomplish that goal.

If only 5% of Blaze users have the update now, does that mean 10% will have it next week and 15% will have it the week after? Won't that take forever?

Nope! We aren't moving in 5% increments. We started the release at 5% and will increase it in much larger increments once we are confident that it's good to go. You should receive it soon.

Why haven't you communicated this information to customers?

All this information was previously posted in this thread, and also added to the lead post. Any time you find a discussion of an emerging issue or a newly-released update, make sure to check the first post for the latest information. We aim for clear, concise, transparent, and frequent communication - you should always find what you need in the lead post.

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9/15 Update:

The new Blaze update is currently available only to a very small percentage of users, as we are troubleshooting some emerging issues. It will be released more widely soon. Once it is available, you will see a banner at the top of your website or mobile app dashboard. Thanks for your patience!

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Hey everyone! 

We're rolling out a new update for Blaze, release notes below: 

• In addition to call, text, and calendar event notifications, you can receive notifications from email and other third-party apps on your tracker.Common emojis also appear. Keep in mind all notifications currently on your tracker will be deleted after the update.
• You can receive reminders to move throughout the day.
• Five new clock faces are available. Navigate to your device settings and check them out!

This release also resolves the following issue:

• Some users reported that auto-brightness was too dim or delayed.

Important to note: A sync is required after a manual shutdown or a battery drain in order to show the correct time on Blaze. This is especially important for your activity tracked by Blaze because you'll want to make sure it's associated with the current date and time.

The initial wave of users will receive the update starting September 12th, 2016, and will eventually be rolled out to everyone within a few days. If the update to the latest firmware version is not yet available for your Blaze, just hang tight!

[AryanGupta]

I saraficed the awesome clock face for the pop so I can fix my app 😞

[AryanGupta]

Yay the app is fixed 👍

[AryanGupta]

Everything is back to normal for me 😞

[Timpub]

The app seems fine and I have the four "old" clock faces, I can change to any of them however this does not change the fact that the blaze touchscreen does not work and the device resets itself every few minutes.

[Craig]

@AndrewFitbit  Mine did the update but no new clock faces. ANy ideas what needs to be done?

Thanks

Craig

[shastaman]

same thing happened to me, i was checking out the new clock faces, changed it a couple of times but now all the faces have disappeared from the app and i can't change anything

[shastaman]

i restarted the watch and the app a few times, when i look at the device "clock face" is blank (the current clock face) and when i press the arrow, the screen is blank, this happened after i switched faces a couple of time.s

[Ozzie65]

All: As mentioned earlier in this thread, this firmware update was mistakenly released to all users instead of in waves as planned. The issue with the disappearing clock faces is due, I believe to the recall of the update except to the originally planned number of users. This is a temporary issue and can be corrected by going into your device settings via the desktop dashboard and changing your clock face to one of the original faces. 

In the mean time, the update rollout will be continuing over the

next few days until completed. 

I hope this clarifies things.

[Ozzie65]

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@karinbarrett wrote:
How do I unsubscribe from the email updates

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Under Topic Options:

[Darmichar]

How do we sign up to receive the update? I use mine only to track steps and as a watch and am perfectly willing to 'take one for the team' to test it to work out the kinks.

[Laneteresa]

I am having the same issue...

[Timpub]

Personally, I would wait until the update has been fixed. My blaze is now useless due to the upgrade. I would not want others to be in the same situation.

[Ozzie65]

Hi @Timpub - Have you been in touch with Customer Support?

[S48221]

Mine is restarting every few minutes very frustrating!!!!!

[Timpub]

Hi @Ozzie65 yes, and everything they suggested didn't work. It is stuck in a reset loop every minute or so.

[Ozzie65]

@Timpub, wow, that's frustrating. Keep in touch with support - I'm sure they will take care of you once they get a handle on what is causing your particular issue.

[Timpub]

@Ozzie65 thanks, I will do. By the comments on the topic there seem to be a few others with the same restarting loop issue. Hopefully it can be sorted soon and a fix can be successfully applied in between restarts...

[fefsofdl]

Same experience with me.  No clock faces showing up on my iphone 6.  Fortunately, one of the new clockfaces I chose is active on my Blaze.

[Ozzie65]

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@Splshdown wrote:

I did the update; why can't I see the new clock faces?

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Hi @Splshdown - I am moving your post to the main firmware update thread. I think you'll see more up to date information there.

[Kfahren1]

I am very upset with fitbit right now. I had the update available and I started it but during it is waited over an hour my phone rangot and then the bar went back to nothing. I restarted my phone and when I read opened the app the update was no longer available. I contacted fitbit and they said it was an error that they aren't releasing the update to everyone right now. So I just wasted my time trying to update my fitbit.